At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. 

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.  We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.

What You Can Expect

The IT Director of Global Quality and Engineering is a senior leader responsible for the strategic direction, implementation, and support of our enterprise PLM platform and engineering design tools worldwide. This position serves as the IT owner of PTC Windchill – our core PLM system – and oversees its integration with multiple Computer-Aided Design (CAD) systems (e.g. PTC Creo, SolidWorks, Siemens NX) used across our R&D and engineering teams. The role ensures that product data and engineering processes are effectively managed through the entire product lifecycle, from initial concept through design, manufacturing, and eventual product retirement.

In the highly regulated MedTech environment, the IT Director of global quality and engineering plays a crucial part in maintaining a “single source of truth” for product information. This ensures streamlined cross-functional collaboration, robust design control, and full traceability of design history files (DHF) and device master records (DMR) required for regulatory compliance. The individual in this role will collaborate closely with global engineering teams, Quality/Regulatory Affairs, Manufacturing, and IT infrastructure groups to drive continuous improvement and innovation in how we manage product development data. This includes medical implants, devices, and software.

The IT Director reports to a Vice President of Enterprise Applications. Decision-making authority in this position is broad and can have a significant impact on cost, business planning and success of Zimmer's core business.

How You'll Create Impact

Team Leadership and Talent Management:

Manage a global team of PLM and engineering managers, analysts/administrators (including any external partners or AMS support teams) responsible for daily operations and user support.Provide mentorship and development for internal SMEs and ensure round-the-clock support coverage for global users as needed.Set clear objectives and KPIs for the team (such as system uptime, support ticket resolution time, and user satisfaction).

Stakeholder Management:

Act as the primary point of contact for IT PLM and Engineering platforms.Build and maintain strong relationships and trust with key stakeholders, including Quality / Regulatory, Manufacturing, IT, and engineering teamsDemonstrates ability to navigate high stress / high visibility environments that brings both the business functions and IT teams to aligned outcomesUnderstand business needs, pain points, and goals and aligns IT initiatives with business strategy.

System Implementation and Deployment:

Lead and project-manage major Quality, Regulatory, and Engineering IT initiatives, such as system upgrades, expansions to new sites or business units, and implementation of new modules or capabilities.Operates globally but delivers common capabilities at a regional / site levelDelivery on key demand pipelines and continuously prioritize projects with the BRM organization

Vendor Management:

Serve as the primary liaison with PLM and engineering software vendors (PTC and others).Manage software licenses, plan version upgrades and patches, and engage vendor support for issue resolution.Evaluate and recommend third-party add-ons or integrations to enhance the ecosystemEnsure strong relationships with the vendors to influence product roadmaps and get timely support.

Technology Strategy and Roadmap:

Own the end-to-end management of the global Windchill PLM system, including architecture, configuration, user access, and data integrity.Develop the PLM and engineering roadmap and governance model aligned with business needs, ensuring Windchill continues to enable efficient, automated processes and a single version of truth for product data

Training and Support:

Ensure that end-users (or business trainers) receive adequate training on PLM and engineering platforms.Provide ongoing support and troubleshooting assistance to business users as needed.Act as a change agent, helping the business adopt new technologies and processes.What Makes You Stand Out

 

Demonstrated senior-level IT management skills, business analysis and problem solving skills.Demonstrated success leading complex global IT projectsProven track record in delivering results in a highly complex and matrix organizationAdvanced communication skills, exceptional interpersonal and presentation skills and the proven ability to influence and communicate effectively globally and across functional linesExperience successfully building, managing, motivating and mentoring world-class IT teamsDemonstrated use of metrics to measure success or improvements in areas of responsibilityKeen understanding of budgets/financials and ensuring financial planning objectivesStrong understanding of Zimmer’s competitive environmentYour Background

 

Bachelor’s degree in Information Technology, Quality, Regulatory, engineering, or related field requiredMaster’s degree in business, technology or related field preferred10+ years of related professional experience required.Travel Expectations

 

Up to 20%

EOE