Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

Role location: Hybrid (three days in-office, two days virtual)

About the role:
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team in a scrum setting and must be a self- motivated, proactive, and out-of-the-box thinker.
 

What you will be doing: 

Formulate and define system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements

Devise and modify procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results

Analyse business and user needs, complete documentation of requirements and translate into proper system requirement specifications.

Influence business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

Identify and document business strategies, objectives and drivers.

Analyse and document business processes and metrics and identify improvement opportunities.

Re-engineer processes to deliver greater effectiveness and efficiency.

Assess, apply and projects the impact of system changes on users and internal and external clients or stakeholders.

Write test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.

Conduct a variety of tests such as system, integration, readiness and acceptance tests. Ensures changes made by programmers are correct.

Verify through testing that changes made by programmers to one part of the application do not impact other parts.

Support and manage client on production issues and queries.

Support and manage client for software releases, which includes managing defects, team mailbox, group line, and batch/region activities.

Prepare and distribute software release reports and documentation.  

Liaise with key internal and external stakeholders to ensure information regarding the release and associated activities are communicated.

Support of internal and client projects/initiatives that may entail identifying requirements and solutions, working through issues in preparation of system implementation.

Documenting functional solutions for system enhancements and improvements, compliance/regulatory changes and product strategy.

Mentor, guide, advise and/or check the work of less experienced business systems analysts.

 

What You Bring:

At least 5 years’ experience in a similar Business and System analysis and support capacity

Recent experience with Credit Card System processes related to Card Issuing and authorization

Knowledge of financial services industry and an understanding of end-to-end systems development life cycles.

A bachelor’s in computer science or information systems or equivalent experience – Master’s degree is desirable.

Excellent communication and interpersonal skills and ability to engage well with clients

Proficient technical writing capabilities

Excellent analytical, problem-solving, and time management skills

Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organisation

Strong teamwork skills and attention to detail

Ability to manage multiple activities occurring concurrently

Proficiency in standards office software such as MS Office, Visio, MS Access etc

Proficiency in industry-standard process methodologies such as Six Sigma, LEAN, ISO, CMM etc

Added bonus if you have:

Hands-on system support experience in Credit Card Management system such as P1C, Visionplus, etc.

What we offer you :

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

Flexible and creative work environment

Diverse and collaborative atmosphere

Professional and personal development resources

Opportunities to volunteer and support charities

Competitive salary and benefits

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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