Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Our team serves as a strategic bridge between the Business Technology organization and key business functions. We specialize in analyzing complex business problems and delivering innovative, cost-effective technical solutions that meet real-world user needs.

As domain experts of salesforce.com platform, we partner closely with both internal and external technical teams, functional Business Analysts, and Project Managers. We thrive on translating business needs into clear, actionable requirements—gathering the right information to define solutions and drive clarity in decision-making.

In collaboration with the Business Operations team, we help design and architect functional solutions tailored to customer needs, carefully balancing factors such as cost, time-to-market, scalability, and long-term serviceability. Our work directly supports the success of enterprise systems and empowers business stakeholders with smarter, more efficient tools and processes.

Join us and be part of a high-impact team that drives significant transformation across the organization.

About the Role

As a Business Systems Analyst on our team, you’ll play a key role in delivering and supporting solutions on the Salesforce.com platform. You’ll collaborate with business stakeholders to understand their processes and challenges, translating those insights into clear, actionable requirements that drive relevant improvements.

We are a forward-thinking team, and we’re adamant about using AI tools and automation to work smarter. You’ll be encouraged to find and apply innovative solutions to streamline work, enhance analysis, and increase team productivity.

Key Responsibilities:

Partner with business stakeholders to understand and document business processes, goals, and system gaps

Lead the planning, prioritization, and execution of new projects and Salesforce enhancements

Apply Agile Scrum practices, including participation in daily stand-ups, sprint planning, refinement sessions, and retrospectives

Gather and refine requirements, create detailed JIRA stories with acceptance criteria, and collaborate closely with developers

Create and implement test cases; coordinate and perform User Acceptance Testing (UAT), including issue tracking and user sign-off

Triage and manage production issues with a solid sense of urgency, ensuring minimal disruption to business operations

Identify and implement process improvements using automation and AI-powered solutions where appropriate

Support organizational change efforts through documentation, training, and post-launch stabilization

Maintain a broad understanding of related IT systems and integration points to ensure cohesive end-to-end solutions

This role is ideal for someone who thrives in a dynamic, collaborative environment, embraces modern tools like AI for efficiency, and is passionate about problem solving using technology—especially Salesforce.com—to drive business success.

About You

5+ years of Business Analyst experience

Bachelor’s degree in Computer Science, MIS, Computer Engineering, or equivalent work experience

A driven, curious, and fun-loving nature—you enjoy solving problems, learning new things, and bringing positive energy to the team

Strong customer service mindset with a passion for delivering business value through technology

Proven ability to manage stakeholder relationships with confidence and professionalism

Experience supporting multiple integrated systems in an enterprise technology environment

Hands-on experience with Agile/SCRUM frameworks and ceremonies

Full project lifecycle experience including requirements gathering, configuration, testing, deployment, and change management

Excellent analytical and problem-solving skills with strong attention to detail

Ability to communicate clearly with both technical and non-technical audiences

Demonstrated adaptability and eagerness to learn new technologies, including AI-powered tools

High emotional intelligence, with strong interpersonal and collaboration skills

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!