Position Title: Business Systems Analyst Position Location: Pittsburgh, PA 15222/Cleveland OH Function of the Group: Our area works for our customer care center applications Industry background: Financial/Banking or Risk background a plus, but open to diverse backgrounds Team Dynamic: This person will be working with an FTE in the same role on the projects. Along with other release managers and BSAs of varying levels. Roles and Responsibilities: • Manages multiple aspects of technology releases, ensuring the coordinated integration of applications and systems within various portfolio stream. • Serves as a subject matter expert while partnering with various teams to build release schedule and project plan/milestones for an application and/or project. Leads the build and maintenance of the infrastructure for configuration and release management, for new or enhanced application systems. • Leads the quality check on change releases to ensure processes are following enterprise standards, guidelines and best practices. Creates and maintains deployment plan success guides within segments and projects ahead of release execution. Oversees configuration management procedures and processes. • Consults and collaborates with peers to provide oversight and ensure proper use of tools, methods and schedules to enable compliance with the change management process. • Executes change management processes appropriately. Documents release management process improvement opportunities and ensures proper escalation as needed. • Mentors and trains others on release coordination, deployment, and overall best practices. • Microsoft Office tools including Excel, Word, PowerPoint, and Visio • Proficient with Teams, Confluence, and Jira • Working knowledge of ServiceNow including report and dashboard generation • Proficient with ITIL principles • Highly organized, detail oriented, results focused • Excellent analytical, problem-solving, communication skills • Project management, leadership skills a plus Must Have Technical Skills: • Microsoft Office (Excel, Word, Powerpoint, Visio) • Teams • Confluence • Release Management • Agile (Scrum) • Proficient with ITIL principles Flex Skills/Nice to Have: • ServiceNow • Jira • Project management Soft Skills: • Highly organized, detail oriented, results focused • Excellent analytical, problem-solving, communication skills • Assertive; leadership skills Education/Certifications: • Manager will look at experience in lieu of education Screening Questions: • N/A Role Differentiator: • This role is a good opportunity to be more in managing and driving teams. We are a newer group forming strategy process improvements with lots of visibility in leadership. Great team culture with lots of excitement. System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.