Job Description · Assumes full accountability for developing requirements for project tasks. · Works closely with project teams and internal customers and IT teams to ensure accurate translation of business/application specifications into workable requirements and has primary responsibility for documenting all requirements including stakeholder, solution, functional, non-functional and transitional. · Identifies stakeholder, solution, functional, technical, and transitional requirements and process updates required to support large and complex IT projects, and understands how these translate into customer needs and benefits and resource requirements. · Uses analytical tools and methods to analyze and streamline complex IT processes. · Provides requirements and process consultation to business area management and staff for all aspects of IT services. · Coordinates implementation of the system hardware and software when needed to support project deliverables. Works with the Project Manager or Manager. · Works with the QA team to write scripts and develop test plan when needed. · Can identify and document emerging business requirements. Can intelligently question business partners to identify unique value drivers. · Properly prioritizes business and enterprise demands and accurately translates business requirements and functionality. · Accurately measures the contribution of IT projects to business value. · Can manage ambiguity and create accurate estimates related to BA deliverables. · Can identify commonalities and suggest a consistent approach across projects in the absence of standards. · Can engage with the business in their normal day to day environment and can effectively convey their needs to IT teams in order to deliver value and benefit. · Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Uses standard analytical tools and rules to determine root cause and resolve the broad range of common system or process problems. Updates or creates documentation based on work performed. · May assist with writing user documentation and user training materials, and assume responsibility for completing project communication tasks related to OCM. · Provides services support and procedure guidelines to client and systems areas through documentation. · Proposes changes to system documentation and processes to better streamline work. Assumes responsibility for developing new or updating existing processes and workflows in support of project requirements and services. · Proficiently applies IT methods, professional knowledge and PSE standards and practices to complex tasks and situations. · Effective in building and sustaining relationships with business partners, professional peers, and other IT team members. · Has deep knowledge of IT services and understands how team must work together to deliver services internal customers and project teams require. · May function as Project Coordinator/Project Manager on small to mid-sized infrastructure projects. · Estimates services required for large projects involving multiple departments, platforms, technologies, executive sponsors, or particularly high risk business problems. · Works with project manager to develop realistic work estimates, financial budgets and project schedules. Reviews project deliverables for accuracy and provide assistance and mentoring to others. · Coaches less experienced IT professionals. · Operates under general direction. · Performs other duties as assigned. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . 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Skills and Requirements · Two (2) year degree or certification in a technology-related field or equivalent combination of education, work experience or relevant military experience, and at least four (4) years of experience in related field. · Expertise in process design, reengineering, and requirements management and documentation methodologies. · Experience in requirements management, diagramming, use case development (UML). · Solid understanding of IT services and delivery processes. · Demonstrated team leadership and facilitation techniques. · Some experience in business case development. · Has a strong understanding of information systems, business processes, the key drivers and measures of success for the relevant business. · Must be a self-starter. · Demonstrated creative thinking and analytical skills. · Strong attention to detail. · Excellent written and oral communication skills. · Ability to work independently and in a team environment. · Proficiency in Microsoft Office applications, including Word, Project, Excel, Outlook and Visio. · Undergraduate degree. · Customer centric focus with demonstrated ability to apply insights to meet customer technology needs and improve IT maturity. · Proven experience working independently and/or in a team environments to deliver on initiatives. · Demonstrated ability to drive for results to deliver against commitments. · Growth mindset to rapidly learn new skills and be able to collaborate to deliver creative IT solutions. · Solid verbal and written communications skills; ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding. Experience with Geospatial Information Systems (GIS) ESRI or SmallWorld. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.