Job Description Prudential is seeking a Senior Business Analyst to join our digital experience team and support strategic discovery and delivery work across multiple product initiatives. This role will collaborate closely with a Product Owner (PO), stakeholders, UX, and development teams to shape and execute work that improves the customer experience and drives business value. They are looking for someone curious, proactive, and comfortable operating with ambiguity as we look to improve the customer experience. Responsibilities Facilitate discovery sessions for new digital features, including: Stakeholder interviews Process and journey mapping Current-state vs. future-state analysis Translate discovery outputs into actionable artifacts (user stories, requirements, acceptance criteria) Support PO in backlog grooming, prioritization, and roadmap planning Proactively identify risks, dependencies, and data gaps early Facilitate stakeholder meetings and ensure follow-up actions and documentation are complete Collaborate with UX partners, including reviewing design files and providing context Perform user acceptance testing and support operational readiness tasks as needed (reviewing demos, providing screen shots and write-ups) Monitor deliverables and ensure timely completion of work We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Qualifications 5+ years in business analysis, ideally in digital product or customer experience teams Intellectual curiosity, and a willingness to learn, grow, and improve. Clear, proactive communicator with strong documentation skills Able to work independently and manage multiple priorities with minimal oversight Proficiency with MSOffice, JIRA, Confluence, Miro, and FIGMA (or equivalent tools) Experience in FinTech and Group Insurance preferred Experience in FinTech and Group Insurance preferred null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.