Diversity, Equity, and Inclusion:

At NFM Family of Lenders (“COMPANY”) we are a diverse team of champions, industry pioneers and action leaders. We draw on the differences in who we are, what we’ve experienced, and how we navigate the mortgage industry with focused intention. We work to attract, develop, engage, advance and retain a high performing workforce through fostering an inclusive culture where everyone can join in the journey to success. EOE.

Position Summary: 

The Business Systems Analyst (BSA) will be responsible for evaluating NFM’s technological capabilities and Information Technology systems to identify areas of conflict and propose resolutions. The Business Systems Analyst will work with users to understand their functionality requests and then communicates those requirements to program developers. They will also be responsible for creating documentation related to application updates as well as performing final testing. In addition to these duties, the Business Systems Analyst will also provide IT support for all of NFM’s employees. This requires timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and will work in conjunction with the System Administrator to provide resolution. The Business Systems Analyst will be expected to take ownership of assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem. 

Essential Job Functions:  

Specific tasks will include, but are not limited to, the following:

Accurately document proposed application design, including interactions between NFM’s current systems.

Identify and address operational, financial, and technological capabilities within the business.

Maintain, test, and improve business system operations.

Build and maintain relationships with key stakeholders.

Identify and capitalize on improvement opportunities.

Communicate ideas and viewpoints to senior management.

Act as liaison between business and Information Technology groups.

Create monthly performance reports.

Identify and implement innovative ways to increase customer satisfaction

Supervise the design of new products and evaluate how these will perform in the market.

Evaluate the performance of project teams to ensure deadlines are met.

Work with applicable parties to ensure that all changes are announced and understood by the end user, which will include drafting initial release notes. 

The employer shall, in its discretion, modify or adjust the position to meet the company’s changing needs.

This job description is not a contract and may be adjusted as deemed appropriate at the employer’s sole discretion.

Conduct final testing to verify performance and identify any issues that may arise.

Define project requirements to identify what resources will be needed.

This position may require occasional overtime and travel.

The Business Systems Analyst is expected to maintain satisfactory attendance and report to work on time everyday. 

Additional tasks as assigned.

Required Job Functions:

Review and evaluate current and proposed IT systems and applications to anticipate conflicts and propose resolutions.

Partner with end users to understand their requests and functionality needs and communicate this to the programmers to ensure they have a correct understanding of what is needed.

Troubleshoot all information technology issues, including software, hardware, and networking.

Configure, install and update desktops, laptops, PDAs, peripherals, networks, and related software.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Additional Working Conditions Information:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is often required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

 

In addition to a competitive compensation package, qualifying employees are eligible to participate in our Total Rewards program. Additional information can be found by clicking on the following link: Benefits and Total Rewards