NY HELP Yes Agency State, Department of Title Business Systems Analyst 1, Trainee 1-2 (NY HELPS) - Vacancy ID# 196272 Occupational Category I.T. Engineering, Sciences Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $53764 to $85138 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 5% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 99 Washington Ave City Albany State NY Zip Code 12231 Duties Description The Business System Analyst 1 (BSA 1) for the Division of Agency Transformation & External Affairs conducts comprehensive business systems analysis activities and leads business analysis projects by leveraging a diverse array of tools and techniques across key business analysis knowledge areas. This role is pivotal in developing system requirements for the future or "to-be" state of large-scale business analysis and data visualization projects, as well as smaller business intelligence initiatives. The BSA 1 confidently applies a wide range of specialized knowledge, skills, tools, and techniques to effectively elicit, analyze, communicate, and validate requirements for impactful changes to business systems. Duties include but are not limited to:• Hands-on data manipulation and analysis using SQL, Tableau, UFT, and Smartsheet. • Develop visualizations to communicate data findings effectively. • Support the team in making data-driven decisions and enhancing customer experiences.• Assist in the creation and maintenance of SharePoint Sites for the office.• Assist in the creation and maintenance of test cases and manual and automated test scripts using UFT and provide the testing report and visualization using Smartsheet, Tableau, Power Pivot, and Power Bl.• Create user stories, use case diagrams, and entity relationship diagrams to support multiple projects assigned.• Work on both individual tasks and collaborative projects. • Assist in the design and documentation of solutions, architectures. • Provide support for system integrations, testing, and data flow management. • Create ERO, UML, and other data flow diagrams• Troubleshoot and resolve technical issues as they arise.• Create and update user guides, training materials, and other documentation.• Participate in team brainstorming sessions to develop innovative solutions, track activities using JIRA, and elicit requirements.• Presenting data and solutions to company leaders. Create the project charter, scope document, and requirement traceability.• Gather, review & analyze business and industry data, including KPI, financial reports, and other key metrics using data analytic tools and techniques• Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement• Conduct insightful, ad hoc analysis to investigate ongoing or one-time operational issues.Travel• No overnight Travel. Travel from one local office to another as needed. Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.Non-Competitive Minimum QualificationsThe minimum qualifications for Non-Competitive appointment are: Trainee 1:A bachelor's or higher degree.Trainee 2: A bachelor's degree and one year of professional business analysis experience, which includes: eliciting requirements as the foundation for the solution to the organization's business needs; identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements; validating requirements throughout the product/system development life cycle (SDLC); and developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.**a Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience.Business Systems Analyst 1 Full Title:A bachelor's degree or higher and two years of professional business analysis experience where your primary duty was performing three of the five following activities:• Using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, surveys/questionnaires, JAD Sessions).• Using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements (e.g., Data Flow Diagram, Business Process Model, Root Cause Analysis, Fish Bone Diagram, Context Diagram, Business Process Flows, or Fit-Gap Analysis).• Describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle (e.g., Business Case, Use Case, Business Requirements Document [BRD], Fit-Gap Analysis, Impact and Feasibility Analysis, Change Management Analysis).• Validating requirements throughout the product/system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals.• Verifying requirements throughout the product/system development life cycle (SDLC) to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.• The following activities are not considered qualifying experience:• Conducting or overseeing operational audits or audits of internal controls to develop audit reports and make recommendations to management regarding policies, practices, procedures and resources - Responsibility limited to forms design and changes to forms.• Business related operational responsibilities, including serving internal and external customers, using a business system in the performance of daily operational duties, managing staff with business responsibilities, etc.• Information technology-related responsibilities such as hardware installation, network configuration, software administration and programming.• Development of instructional materials and classroom training.• Help desk duties including troubleshooting, resolving user issues, and providing customer service.If a degree and/or credit hours are listed, please forward your transcripts with your resume and cover letter.It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration. Competitive Minimum QualificationsPermanent service in this title or one year of permanent competitive or 55-B/C service in a title SG-12 or higher and otherwise eligible for transfer under Civil Service Law.If a degree and/or credit hours are listed, please forward your transcripts with your resume and cover letter.It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.PREFERRED QUALIFICATIONS: • SQL, Smartsheet, PowerBI, Tableau, UFT.• User stories, UML diagram, ERD, and coding using Python.• JIRA, LEAN Six Sigma.• SQLite, Oracle, and MS SQL Server.• Visual Studio Code (VSC)• Strong understanding of AI/Machine Learning Concepts. Additional Comments The Department of State is proud to be an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law.We are happy to provide reasonable and religious accommodations during the hiring process for those in need. If you have a disability or special need that requires accommodation, please send a request to HRM.Recruitment@dos.ny.gov.For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.NOTE ON TELECOMMUTING: The Department of State employees may be approved for a maximum of 50% telecommuting, however, they are required to apply and obtain approval through management in accordance with The Department of State Telecommuting Program Guidelines. Some positions may require additional credentials or a background check to verify your identity. Name Human Resources / RC Telephone 518-474-2752 Fax 518-402-3656 Email Address HRM.Recruitment@dos.ny.gov Address Street 99 Washington Ave Suite 1150 City Albany State NY Zip Code 12231 Notes on Applying If you are interested and meet the minimum qualifications above, email your cover letter, resume, degree/transcript, and New York State Part 1 Application (https://dos.ny.gov/employment-opportunities) to HRM.Recruitment@dos.ny.gov. Please include Title, Location and Vacancy ID # you are applying for in the subject line of your email.