**In this Role you will be Responsible For:** + Performing deep dive analysis and respond to the internal queries raised by the team. + Fulfill stakeholder interaction over email/phone for escalation/enquiry that requires Client inputs and get the query clarified to the team on time. + Strong understanding of current processes and procedures and identify area of opportunities for improvement. + Specialized knowledge to coordinate day-to-day work + Completes a wide range of tasks and assignments. + Understands how work impacts results for their area. + Ability to work under pressure and to tight deadlines + Resolves more complex situations by applying established knowledge and skills generally acquired through job experience & support from experienced person. **Requirements for this role include:** + 4+ year relevant insurance experience from Customer service related tasks. + Experience using Microsoft Office-based tools. + Strong reporting skills, problem solving and research skills + Possess strong expertise on analytical tools such as Microsoft Power BI, Advanced Excel knowledge etc. + Possess excellent communication skills with strong reading comprehension and writing skills. + Consistent work history required. + Excellent interpersonal and customer service skills + Sound Process knowledge in Life Insurance & Annuities + Building positive relationship with all stakeholders + Should be able to find opportunities towards process improvement + Ready to relocate and flexible to work in night shift + Should be confident, aggressive and result oriented + Flexibility to work in night shifts inline with United states time zone. + Should be able to work at NTT office 5 days a week. **Preferences: -** + Ability to communicate (oral/written) effectively to exchange information with our client. + Any Graduate with English as a compulsory subject Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement. **In this Role you will be Responsible For:** + Performing deep dive analysis and respond to the internal queries raised by the team. + Fulfill stakeholder interaction over email/phone for escalation/enquiry that requires Client inputs and get the query clarified to the team on time. + Strong understanding of current processes and procedures and identify area of opportunities for improvement. + Specialized knowledge to coordinate day-to-day work + Completes a wide range of tasks and assignments. + Understands how work impacts results for their area. + Ability to work under pressure and to tight deadlines + Resolves more complex situations by applying established knowledge and skills generally acquired through job experience & support from experienced person. **Requirements for this role include:** + 4+ year relevant insurance experience from Customer service related tasks. + Experience using Microsoft Office-based tools. + Strong reporting skills, problem solving and research skills + Possess strong expertise on analytical tools such as Microsoft Power BI, Advanced Excel knowledge etc. + Possess excellent communication skills with strong reading comprehension and writing skills. + Consistent work history required. + Excellent interpersonal and customer service skills + Sound Process knowledge in Life Insurance & Annuities + Building positive relationship with all stakeholders + Should be able to find opportunities towards process improvement + Ready to relocate and flexible to work in night shift + Should be confident, aggressive and result oriented + Flexibility to work in night shifts inline with United states time zone. + Should be able to work at NTT office 5 days a week. **Preferences: -** + Ability to communicate (oral/written) effectively to exchange information with our client. + Any Graduate with English as a compulsory subject Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.