About Us

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. 
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a strong global team of who deliver operational excellence through innovation and streamlined solutions every single day. 

The Opportunity

You will work within the Claims department of WTW Netherlands, a team of specialists delivering claims services and solutions across all our lines of business: Property, Marine, CAR, Liability, FINEX, and SME/Fleet.

Claims services and solutions are a vital and distinctive part of WTW’s broader client proposition. Claims roles at WTW are both client- and insurer-facing. You will be part of a global team of over 1,400 claims professionals, leveraging technical expertise, senior-level relationships, data, and insights to serve clients, collaborate with insurers, and drive innovation.

As a Business Support Specialist – Claims, you will support Claims Handlers with daily tasks and manage provincial claims for SME/Fleet.

What will you do?

Your main responsibilities include:

Accurately registering new claims, identifying discrepancies, and properly storing claim documentsActively monitoring claim statuses and contributing to turnaround time improvementsPreparing claim statements and carefully checking and processing financial data in the systemInitiating process improvements to enhance efficiency and accuracyUpdating claim reserves and preparing claim overviewsHandling provincial SME/Fleet claimsAnswering incoming calls and either resolving them or forwarding to the appropriate Claims Handler

What You’ll Bring

We are looking for highly driven with solid interpersonal skills. A colleague looking to join in a large and dynamic organization.

Experience in a similar role within the insurance industryPossession of, or willingness to obtain, the Wft Business Insurance certificationUnderstanding of the fundamentals of insurance contracts is desirableProven experience in administrative and financial tasks; familiarity with e-ABS is a strong advantageFluency in Dutch (minimum B2, ideally C1) and a good command of English, both spoken and writtenSolid knowledge of Microsoft Office 365, particularly Excel, Word and PowerPointA structured, detail-oriented approach with a commitment to following procedures and meeting deadlinesExcellent organisational and analytical skills, with the ability to summarise complex informationComfortable working both independently and as part of a team

 

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.Competitive Compensation: Benefit from an attractive, performance-related remuneration system.Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

WTW is an equal opportunity employer