Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry. We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Join our Team and advance your career as a

Business Support Representative

In this role You will:

Interact with internal customers in a professional, friendly and efficient manner and to quickly raise concerns about meeting service levels or deadlines.

Provide a level of customer service consistent with the set KPI’S, Service Level Agreements and Customer Service function’s core values.

Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution

Log, assign and track progress of queries and customer requests from receipt to completion, recording progress of these on a weekly basis.

Handle activities that are not actioned by assignees.

Contribute positively to achieving individual, team and organisational targets.

Provide accurate information to both business customers and support teams through the correct use of all information technology systems.

Exhibit strong Teammate characteristics, constructive communication and active listening skills at all times.

Display flexibility and adaptability to work with and assist other teams within the organisation.

Develop and maintain a professional working relationship with internal and external partners.

Compliance with Company Policies

Adhering with the tasks outlined in the EMS/QMS Systems of GBS

Ensure data is accurately entered and maintained in all Customer Service and data collection systems, minimising errors and resultant financial losses.

Manage the pricing master data which includes customer hierarchy, prices, discounts, rebates, contracts, investments, promotions, Net Hard Floors (NHF), Target List Prices (TLP) etc.

Ensure that Delegation of Authority is in place for any amendment of existing data and for new requests

o Validate and control all pricing requests from Company Policies point of view

Handle customer issues related to price - and data discrepancies

Be responsible for maintenance of pricing, rebate, offer, contract management calculators/tools

Support sales with managing set-up of complex prices structures for key customers

Support and manage complicated price/invoice related query or complaint

Manage reporting on a regular and ad hoc bases

Be the first point of contact for BP for any written form of enquiries from both new and existing customers and consumers or by internal customers within the BP Businesses.

What You will need to be successful:Minimum 1-2 years relevant Customer Service, Pricing knowledge.Strong time management and organisation skillsAble to meet tight deadlines.Able to consistently review and adapt approach and style to meet ever changing requirements.Able to manage conflicting work issues and deadlines using team structure and by negotiating timeframes on work in order to ensure deliverable deadlines are met.Able to build contingency plans into daily work to deal with unforeseen circumstances in order to minimise potential problems.Able to actively promote a positive team environment and build networks effectively to enhance and share knowledgeHigh analytical skillsAbility to work under time pressure and to prioritize multiple tasksMust demonstrate high reasonable level of proficiency in ExcelShow an intermediate level aptitude for systems applications (SAP and Salesforce)Highly motivated

At bp, we provide the following environment & benefits to you:

Different bonus opportunities based on performance, wide range of cafeteria elementsLife & health insurance, medical care packageFlexible working schedule: home office up to 3 days / week, based on team agreementOpportunity to build up long term career path and develop your skills with wide range of learning optionsFamily friendly workplace e.g.: Extended parental leave, Mother-baby roomEmployees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition ProgramPossibility to join our social communities and networksChill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.