Join our dynamic team as a Business Support Management Associate, where you will play a pivotal role in Assistant Management. You will lead and inspire a talented group of Administrative Professionals to enhance business productivity and success. Business Support Management (BSM) is a key function within the Commercial & Investment Bank (CIB) Finance & Business Management, dedicated to providing comprehensive administrative and control-focused support to our CIB and associated Lines of Business.

As a Business Support Management Associate within the CIB Finance & Business Management team, you will lead a team of administrative assistants to optimize business operations and controls. You will interact with Business Managers and Internal Business Partners, including CIB Expense Management, Business Change Management, Compliance, Human Resources, and Technology, to drive key initiatives and support business growth.

Job Responsibilities:

Oversee daily team activities and ensure efficient coverage. Develop and implement effective performance metrics. Motivate individual and team performance. Coach and mentor team members; foster the development of team leaders. Maintain a dynamic control/compliance environment and mitigate risks in business processes. Build and maintain strong relationships with key stakeholders. Manage relationships with internal business partners across multiple Lines of Business within the Commercial & Investment Bank, both in North America and globally. Provide strategic direction to enhance productivity and business leverage. Build consensus around key initiatives. Advocate for the needs of administrative staff. Lead the performance management process for direct reports.

Required Qualifications, Capabilities, and Skills:

Minimum of 3 years of management or leadership experience. Strong oral and written communication skills. Independent problem-solving abilities. Customer service/client-facing experience. Excellent relationship-building skills with the ability to listen effectively and influence others. A self-starter who is organized and consistently meets deliverables.

Preferred Qualifications, Capabilities, and Skills:

Experience in Human Resources and/or managing/influencing teams. Prior experience in an Investment Banking or Financial Services organization is advantageous.