PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Business Support Analyst II will be joining a team dedicated to the identification and cure of loan defects prior to a loan's closing. The team identifies opportunities of improvement by reviewing Quality Control findings and Investor identified defects on closed loans. The Business Support Analyst assists in managing a broad variety of departmental operations and administrative activities including researching commonly occurring loan eligibility issues, monitoring reports that ensure loan eligibility, issuing feedback to our operations teams when defects are identified, and helping to contribute to the team's overall initiative of decreasing our loan defect rate. As the Business Analyst, you will provide broad administrative support to the Assistant VP to support these goals. The Business Support Analyst will : + Research commonly occurring loan issues and develop system enhancements or control reports to address the issue + Develop control reports through monitoring and testing, giving regular feedback to your manager + After our data team creates a report, the Analyst will be expected to give feedback and refine each report for maximum efficiency + Interact with loan processing leaders to issue feedback when process is not followed or a loan defect is identified + Serve as a point person to interact with internal clients to facilitate complex projects and presentations + Assist business units with developing interim business tools to faciltitate an increased level of efficiency + Support the Operations team with data analysis and problem solving + Draft policies and procedures for the different deparment roles and responsibilities + Perform other related duties as required and assigned + Demonstrate behaviors which are aligned with the organization’s desired culture and values What You’ll Bring + Bachelor’s Degree in Communications, Business Administration or related field required + 3+ years of Mortgage industry experience required + Must be highly proficient in Excel, Word and PowerPoint + Must possess superior analytical skills + Problem-solving and advanced critical thinking skills + Detail-oriented analysis with strong written and verbal communication skills Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: + Comprehensive Medical, Dental, and Vision + Paid Time Off Programs including vacation, holidays, illness, and parental leave + Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) + Retirement benefits, life insurance, 401k match, and tuition reimbursement + Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: https://pennymacnews.page.link/benefits For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: + Lower in range - Building skills and experience in the role + Mid-range - Experience and skills align with proficiency in the role + Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $55,000 - $85,000 Work Model OFFICE