Business Support Analyst, Business Controls HONG KONG ISLAND, Hong Kong **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Business Support Analyst** Provide support in analyzing existing and new policies applicable to Global Markets and Global Banking Asia and implement processes to ensure compliance with these changes. Collaborate with COOs and support partners to maintain adherence to internal and external regulatory guidelines for Global Markets and Global Banking activities. **Key Responsibilities** + Undertake and support supervision and business controls activities within the Global Markets (“GM”) and Global Corporate and Investment Banking (“GCIB”) Business Controls organization for the APAC region. + Thrive in a fast-paced and high-pressure environment while ensuring the Line of Business (“LOB”) complies with applicable laws, regulations, and industry best practices. + Supervisory Infrastructure Management: Partner with LOB Supervisors and delegates, and support groups to maintain daily supervisory infrastructure (e.g., supervisory responsibilities matrices (SMA), supervisor alignments (SID), Trader Mandates), including performing delegated supervisory tasks as required. + Centralized Monitoring: Execute governance and monitoring and QA processes (e.g., cross border compliance, registration & Licensing, Voice Recording, mandatory Leave, employee management for new hire/transfer/departee, BCP, Information security, etc.) + Controls Framework Development: Create, enhance, and oversee Front-Line Unit (“FLU”) controls and processes to strengthen the business operating environment, which include the enforcement, including enforcement of the supervisory program. + Governance & Audit Support: Participate in LOB governance routines and internal/external audits by contributing requested information. + Operational Risk Management: Drive FLU/LOB deliverable for Operational Risk program (e.g., Risk and Control Self Assessments, metrics, operational losses reporting, etc.) + Cross-Functional Collaboration: Partner with LOB BCO and control/support teams (Compliance, Risk, Technology, HR, Audit) to ensure end-to-end control processes, improve supervisory reporting tools, and strengthen FLU monitoring and tools. + Continuous Improvement: Support program-wide initiatives to refine the control framework, address audit findings and conduct deep-dive analyses to identify and remediate control gaps. **Requirements** + Bachelor’s degree or equivalent experience + Strong academic background or proven expertise in business controls, compliance, operations, or control functions. + Proficiency in IT Tools (e.g., MS Office tools, VBA), advanced spreadsheet skills, analytic competency, and the ability to develop ad hoc solutions. + Ability to manage complex tasks and employ collaborative and analytical problem-solving approaches. + Excellent organizational, analytical, written, and verbal communication skills. + Exceptionalrelationshipmanagement skills with theability to engage confidently with senior stakeholders (e.g., Business Control Management, LOB leaders, Compliance, Technology, etc.) + Familiarity with regulatory frameworks and risk management practices in Global Markets and Global Banking Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.