JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JOB DESCRIPTION 

Job Title 

Business Support Analyst 

Position Overview 

Provides comprehensive administrative and operational support to business teams. Handles a variety of tasks including travel coordination, expense management, data administration, and presentation preparation to ensure smooth business operations and excellent service delivery. 

Reporting to 

Business Support Team Lead  

Key Responsibilities 

Administrative Support 

Coordinate and book business travel using corporate travel systems 

Process and reconcile expense reports in accordance with company policies 

Manage executive calendars and meeting schedules 

Prepare and standardize professional presentations and documents 

Data Management 

Create and maintain company and contact records in CRM systems 

Develop and update marketing lists with accurate contact information 

Ensure data integrity across all business platforms 

Generate compiled reports and analytical spreadsheets 

Pipeline support (i.e. uploading/management of opportunity records) from the CRM 

Client Service 

Respond to inbound inquiries with professionalism and efficiency 

Monitor service levels to meet established response times 

Maintain high standards of client communication, both internal and external 

Implement workflow processes that enhance client experience 

Business Operations 

Process accounts payable vouchers according to financial protocols 

Create visual aids including maps and geographical representations 

Support project documentation and file management 

Monitor workflow systems throughout entire service lifecycle 

Continuous Improvement 

Track performance against established KPIs 

Identify and recommend process improvements 

Participate in team initiatives to enhance service quality 

Adapt to changing business requirements and priorities 

Qualifications & Requirements 

Education 

Tertiary qualification in business, administration, or related field preferred 

Experience 

Minimum 3 years in an administrative or support role 

Experience in professional services environment preferred 

Technical Skills 

Intermediate skills in using MS Office, MS Windows, and Internet. 

Accounts Payable / Receivable Background an advantage 

Minimum Intermediate level in using CRM  

Core Competencies 

Exceptional attention to detail and accuracy 

Strong organizational and time management abilities 

Excellent written and verbal communication skills 

Problem-solving orientation with ability to work independently 

Professional demeanor and customer service mindset 

Ability to maintain confidentiality and handle sensitive information 

Adaptability in a fast-paced environment 

Key Performance Indicators 

Request response and processing times within service level agreements 

Accuracy and completeness of data entry and documentation 

Quality of prepared materials and presentations 

Stakeholder and client satisfaction ratings 

Team collaboration and support effectiveness 

Initiative in process improvement identification 

Success Profile 

The successful candidate will demonstrate reliability, resourcefulness, and a proactive approach to supporting business operations. They will thrive in a collaborative environment while maintaining independent responsibility for their workstreams, consistently delivering high-quality support that enables business growth and excellence. 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.