At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Key Job Functions/Responsibilities:
Explains complex information to others in straightforward situations
Produce high quality requirements documents
Provide intake support
Triage test and production issues for more timely resolution
Provide additional support for QA and Development beyond the expertise of the Service Delivery team
Be a value add that assists in bringing the BMO Operating Model in line with the other large Canadian Financial Institutions
Enhance overall impact assessment, triage, solutioning and testing to improve code quality
Provide a more collaborative approach and early engagement between BMO and Broadridge for joint assessment and solutioning, including alignment on mandatory development to support regulatory changes
Reduce number of Production and Project (Pre-Prod) Defects through adequate and more holistic testing approach
Assist in ensuring delivery timelines are improved and overall SLOs are met on artifacts such as Project Charters/Requirements, Comments documents, Test Plan/Strategies, Test Results
Enhance communication through complete, clear, and relevant information such as Release notes, Root Cause Analysis and Test Results
Improve regular and ad-hoc meetings between BMO and Broadridge to ensure meeting goals and objectives are met, and material updates, in-depth supporting information and concrete ETAs are provided around projects, defects and any other initiative
Coordinates all aspects of a product or service offering project for a client, from inception to installation. Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements
May work at client site from time to time. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams. Project is typically focused on the delivery of new or enhanced products with primary goal of improvement of customer satisfaction through the use of technology
Project management skills, rather than technical skills, are key, however a strong technical background is often required to manage competing interests. Typically oversees schedules and budgets to ensure goal attainment
Applies a theoretical knowledge-base to work to achieves goals through own work
Characterized by specific functional expertise typically gained through formal education
May provide guidance to others as a project manager using technical expertise
Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills
Builds knowledge of the company, processes and customers
Solves a range of straightforward problems
Analyzes possible solutions using standard procedures
Receives a moderate level of guidance and direction
Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines
Understands key business drivers; uses this understanding to accomplish own work
No supervisory responsibilities but provides informal guidance to new team members
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impacts quality of own work and the work of others on the team; works within guidelines and policies
Basic Skill Level Requirements
Education:
College Diploma or University Degree, preferably in a Business and/or Computer/Software related discipline
Any investment industry related certifications that pertain to investments and/or registered product management would be considered an asset.
Experience:
5+ years in a business analyst, business subject matter expert role
Experience in the financial services sector. Knowledge of Term Deposits, Mutual Funds (record keeping or distribution), Equities, ETF, etc.
Experience with portfolio management is a definite asset
Recruitment Process
Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.
Background Check Process
Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:
Employment verification
Education verification
Credit inquiry
Canadian criminal record check
Workplace Flexibility
We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.
At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.
Accessibility & Accommodation
Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.