We are looking for a Business Services Specialist to join our team. This position reports to the Business Services Manager and is responsible for providing various levels of phone and email-based customer service support to skilled nursing facilities business offices and for designated internal functional areas, including, but not limited to HR, Payroll, Billing, and AP. This is a customer-focused position that develops and utilizes documented functional knowledge to provide timely and accurate responses to employee and external partner inquiries.
About YouThis position is for a person who likes to solve puzzles and provide answers to others by applying their knowledge and following best-practice standard procedures. A positive person who is driven to provide strong customer-service through accurate work, thoughtful communication, and timely follow-up.
Skilled nursing (snf) business office and/or Medicaid knowledge is a plusDisplays detail- and deadline-oriented work ethic with the ability to prioritize and multi-taskCapable of being flexible in each days workload and responsiveness to changing business needsAbility to work with confidential informationConfident to work independentlyAbility to communicate clearlyIs a role-model to other team members, encouraging continuous improvements and high levels of customer service and adherence to proceduresShares information with team and supervisor to improve overall team performanceCan admit mistakes and take action to avoid repeating themExercises professional judgment and demonstrates good problem-resolution skillsVery comfortable working with multiple online and computer applicationsQuick to learn and apply new knowledgeEffectively processes and integrates time-sensitive information from multiple sourcesProvides exceptional customer service in a live operations or call center environmentDemonstrates commitment to following written processesBachelor’s degree or minimum of three years of work experienceBachelor's degree or minimum of three years of work experience We Offer Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTOCompetitive SalariesMileage ReimbursementProfessional Growth and Development Opportunities Legalese Employee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet state specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplace Location Gentiva Hospice Our Company
At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New BeaconPalliative care: Empatia Palliative Care, Emerald Coast Palliative CareHome health care: Heartland Home HealthAdvanced illness management: Illumia Health
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
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