About Bitdefender

Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit https://www.bitdefender.com

Job description 

Bitdefender is looking for an experienced, technical individual to join the Business Services team in Bucharest. As a member of the Business Services team, you will be responsible for the delivery (on-site or remote) of technical services to Bitdefender global enterprise customers.  
During service delivery you will act as a link between customers' needs and Bitdefender internal departments. This will prompt you to work with the Business Support team and with security or sales experts, in a young and competitive environment that will enrich your experience and broaden your perspective. 

Responsibilities:
Provide onsite and remote professional services which plan, design, deploy and enable the customer IT team to manage the GravityZone Enterprise solution 
Help customer to quickly and reliably get Bitdefender GravityZone up and running by installing, configuring and integrating the GravityZone into customer environment 
Liaise with clients post sale to develop project documentation including Statement of Work and implementation plans  
Propose product architecture solutions which meet Customer requirements, ensuring they are technically viable  
Actively contribute to all ongoing and new internal projects 
Provide service delivery by working closely with our sales teams to understand and define clients key business drivers and requirements  

Requirements: 
Admin and operating level skills for Microsoft Windows Server (2008 - 2022) and Windows Desktop (Windows 7,8,10,11), Linux operating system 
Basic networking knowledge (TCP/IP protocols) 
Basic knowledge about server and desktop virtualization with modern hypervisors  
Background in installation, configuration and troubleshooting of the Windows client server environments 
Linux / Unix server administration skills (installation, maintenance, upgrade, security, NFS, TCP/IP) 
Good knowledge of virtual infrastructures  
At least 1 year experience in the pre-sales environment is considered a plus 
Self-starter with solid oral, written, presentation and interpersonal communication skills 

Language skills:  
Fluent in both written and spoken English  
Fluent German or French or Spanish represents an advantage