JOB SUMMARY

Provide day-to-day Leadership Support, Strategy Implementation, and Business Unit/Project Support for the Resource Management team to ensure that positive operational and organizational goals are achieved. This is achieved by strengthening the internal business processes, providing timely data and information to support business decisions, effectively supporting growth initiatives and process improvements, while providing individualized support for the various business lines. This includes direct support of the Resource Management organization through training, coaching, and engaging in various aspects of planning, scheduling, and dispatching operations. The successful candidate will provide Strategic Reporting and Analysis, act as Advisor to the Leadership Team, track Business Unit Compliance and Oversight, provide Executive Management Presentations, provide Business Unit Organizational Support, ensure excellent Customer Service, execute the department’s Strategy Plan, and Oversee/Lead Risk Mitigation activities. The Business Analyst will also provide input and support in creating performance improvement analytics, supply and demand projections, departmental workforce planning processes, dashboards, and goals monitoring.

This position follows a hybrid work schedule. Employees are required to be in the office four (4) days per week, one (1) remote.

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)

Bachelor’s Degree in Business, Accounting, Finance, or related field experience is preferred 1.5+ years dispatching/scheduling experience with a Field Operations focus. (Preferred) A broad understanding of the company's regulated and unregulated products and services, operations, policies, and procedures is preferred Experience in project cost tracking is preferred Previous experience working with multiple departments within Field Operations, Call Centers, Accounting, Finance, Marketing, or Sales is preferred Process and analytics experience is required Previous experience developing and implementing key business solutions and applications is preferred Strong understanding of Southern Company Gas key performance indicator and metrics is preferred Excellent interpersonal, analytical, and organizational skills are required Strong oral and written communication skills are required Broad understanding of utility operations, policies, and procedures is preferred Ability to initiate and manage multiple and complex projects, and to meet deadlines in a fast-paced environment is required Ability to adapt to changing demands and reprioritize as necessary is required Ability to use good judgment and to make sound decisions is required

Strong Leadership Competencies are required:

Core Leadership Competencies Include Integrity: Demonstrating honesty, fairness and ethical behavior in all actions Trustworthiness: Building relationships and maintaining trust through reliability and consistency Communication: Clearly conveying information and actively listening to others Teamwork: Collaborating effectively with others to combine diverse perspectives and expertise to achieve common goals Decision-Making: Making informed choices that consider diverse perspectives and potential outcomes while adjusting to new situations and challenges with flexibility Innovative Thinking: Objectively analyzing information to conceive new ideas and possibilities while evaluating the feasibility and potential impact of new ideas Proficiency with computer skills including Microsoft Suite products (MS Word - Intermediate, Power BI - Intermediate, Excel - Intermediate, PowerPoint - Intermediate) is required.  Beginner proficiency with a 4GL database language (SQL) is preferred

MAJOR JOB RESPONSIBILITIES

This position will provide strategic reporting, analysis, and oversight for Regulated Business Lines in the Resource Management Organization.  Develop presentations as needed for various projects and requests in support of Resource Management Facilitate leadership project and planning meetings, including presentation materials, as necessary Support/lead special projects and serve on committees as requested Collaborate with the Forecasting team to ensure resource and workload needs are inclusive of company objectives Test and troubleshoot system issues and new technology implementations to ensure critical functionality is available Coordinate onsite activities for mass outage instances to ensure an effective resource plan is in place Provide after-hours duty supervisor support for Resource Management Establish and maintain strong working relationships with Project Managers, Business Operations, various leadership team members, support functions, and other key stakeholders in support of the Resource Management organization

BEHAVIORAL ATTRIBUTES

Effectively support a diverse work group and create an engaging work environment by communicating a compelling vision that inspires and motivates others to achieve desired goals Seen as a trusted team member due to depth of expertise and knowledge, confidence, decision making ability, consistency, honesty, and integrity Ability to support challenging and meaningful goals, provide timely information and feedback, and courageously address business performance issues quickly Build and establish effective relationships/partnerships, across functional boundaries and externally to engage the entire company to support net income Promote a high level of cooperation between work groups to create a positive and productive atmosphere in the organization. Push to develop new skills and abilities in support of organizational goals and to increase organizational efficiency. Ability to effectively support change in an intensely competitive and dynamic business environment