Job Description
Business Relationship Manager - Fixed Term Contract
Location: Anderson Moores Veterinary Specialists
Job Type: 15 months Fixed Term Contract
Salary: Competitive salary based on experience
Hours: Full-time - Monday to Friday
Hybrid role with travel to Referral practices
About us
Since 2006, we've been one of the country's leading veterinary specialist referral hospitals with vets and their teams caring for small animals every day.
Our dedicated vets, nurses and nursing assistants, supported by the administrative teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.
We accept referrals for Orthopaedic Surgery, Soft Tissue Surgery, Neurology and Neurosurgery, Internal Medicine, Dentistry, Cardiology, Anaesthesia, Dermatology, Diagnostic Imaging, Oncology, Physiotherapy as well as Emergency and Critical Care (ECC) and a Pain Clinic.
We have comprehensive and established clinical and non-clinical programmes for training, development and CPD.
You can find us in Hampshire, just south of Winchester, close to the M3 and national and international transport links. We are in a serene countryside setting with state-of-the-art facilities and are available to look after pets 24 hours a day, seven days a week.
Our vision is to be the south of England's multi-disciplinary veterinary referral hospital of choice, where referring vets, clients and their pets receive the best possible care.
Our mission is to create an inspiring, inclusive, professional environment where the team are empowered to work together to consistently deliver exceptional care and service.
The Role:
• Ensure First Opinion Vets are aware of the work of the Referral Centre such that the referrals to the centre increase in line with expectation.
• Arrange regular diary plan to visit practices particularly with core targets, aim to visit x practices per month and build relationships with the team to be seen an extended member of their support team.
• Build core relationships with referring vets and their support team as appropriate
• Provide materials and support to the local practices, aligned to the referral centre to support their needs
• Develop regular feedback process as part of vet visits to understand what could be improved at the referral centre or increased awareness is required to drive increased numbers of referrals
• Ensure that the referring vets are clear of all specialists and specialisms within the referral centre and any new specialists that arrive, they are updated on.
• Work with the Marketing Business Partner to develop the plan for establishing the developing the BRM role for the referral centre
• Audit existing activity and use results to build on client and referring/primary vet base
• Define core catchment areas and broader catchment areas for the business by postcode and define support plan for each area.
• Ensure that the practices are clear on all CPD provided and the details of this. Work with the marketing business partner and CD/MD to ensure that there is sufficient CPD in the plan to reflect and showcase all the specialisms
• Define a dashboard for reporting to see which practices are referring and for what specialisms. From this identify target opportunities for discussion at next visit.
• Prepare visit plan for core target practices and a call/support plan for other practices and measure results
• Ensure that all CPD in on website and that practices are clear what content and information they can find on the site. Update the website with fact sheets and information to help support the practices with queries and questions.
• Ensure that the specialists are clear of the benefits to the referral centre of taking advice calls from local veterinary practices in order to help build up long term relationships with the referral centre
• Ensure that all activity has clear objectives and can be measured to understand ROI
PERSON SPECIFICATION
SPECIFICATION ESSENTIAL DESIRABLE
Experience
• Some knowledge of veterinary businesses and how they operate • Experience of building business support plans • Budget management • Good stakeholder manager and relationship builder Experience as a vet or relationship manager, but not sales manager
Knowledge Knowledge of relationship management Understanding of B2B and B2C market dynamics Understanding of service sectors Veterinary industry knowledge would be excellent but knowledge of healthcare or service provider essential industries also acceptable
Qualifications
degree or professional qualifications
Skills & Abilities
Stakeholder management Influencing skills Teamwork Relationship management Collaboration Ability to shape and create Time Management and organisation skills Emotional intelligence
Other qualities Enthusiasm and energy
HEALTH & SAFETY
• Be fully aware of all Health & Safety issues and read all information supplied
Benefits
5 weeks holiday plus bank holidays and Birthday LeaveRCVS and VDS fees paidExtensive free online Linnaeus CPD programCareer progression opportunitiesStaff discount schemesLife AssuranceEnhanced sickness payEnhanced equal family leaveE-car salary sacrifice schemeEmployer contribution pension schemeWellness program including: Employee assistance programEyecare voucher schemeFree annual Flu jabCycle to work schemeRecruitment referral reward scheme
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Program which is available for everyone.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Referral Nursing Talent Acquisition Business Partner – Sofia Thackery at Sofia.Thackery@linnaeusgroup.co.uk
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