The Business Relationship Manager (BRM) at SPN Bank Partner plays a critical role in supporting and enhancing the relationship between the bank branches and Manulife. This position is primarily focused on overseeing the sales and administration of Group Credit Life (GCL) products and Non-GCL products across 9 to 15 bank branches. The BRM ensures compliance, manages legal aspects, and fosters strong partnerships across the assigned region.

Position Responsibilities:

Sales Support & Management:

Assist bank branches in the promotion and sales of Group Credit Life (GCL) products.Facilitate the referral process for Non-GCL products by bank staff.Monitor sales performance and provide strategic insights to enhance growth to achieve their Fee Income Targets.

Legal & Compliance:

Ensure all sales activities comply with legal and regulatory standards.Act as the primary liaison for compliance-related matters between the bank and Manulife.

Administrative Tasks:

Oversee sales-related (PPA Form) and non-sales (Constence form, Mobile App, Delivery Policy Contract, Acknowledgement Letter, Claims, and other administrative functions and supports.Ensure accurate and timely processing of documents and reports.

Relationship Management:

Develop and maintain strong relationships with bank staff, Banca Unit and branch managements.Represent Manulife in interactions with SPN Bank, ensuring alignment of goals and objectives.

Training & Development:

Conduct training sessions for bank staff on product knowledge and sales techniques.Provide ongoing support and mentorship to enhance team skills and performance.

Reporting & Analysis:

Prepare and present regular reports on sales performance, compliance issues, and partnership effectiveness.Analyze market trends to identify opportunities for growth and improvement.

Required Qualifications:

Bachelor’s degree in business administration, Finance, or a related field.Proven experience at least 3 years in relationship management, preferably in the banking or insurance sector.Strong understanding of legal and compliance requirements in financial services.Excellent communication and interpersonal skills.Ability to work independently and manage multiple branches efficiently.Proficiency in MS Office and CRM software.

Preferred Qualifications:

Frequent travel to bank branches within the region may be required.Ability to work under pressure and manage tight deadlines.

When you join our team:

We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid