Business Project Senior Analyst - HIH - Evernorth

ABOUT EVERNORTH: 

Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,
we solve the problems others don’t, won’t or can’t. 

Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

We are always looking upward. And that starts with finding the right talent to help us get there.

Program Mgmt Change Mgmt & Communication Senior Analyst
 

Position Summary:

The Program Mgmt Change Mgmt & Communications Senior Analyst is responsible for the accumulation of change items that will impact end users in the form of technology changes that will require training and end user support or process changes that are required based on technology introduction.  Responsibilities will include elements of project management, communication, content development, and documentation of project artifacts.  This individual will work with users, stakeholders, technology partners, other project team members, and workstream teams.

Job Description & Responsibilities:

The Program Mgmt Change Mgmt & Communication Senior Analyst responsibilities include, but are not limited to:

Content creation to support Kick off meetings for project initiatives and other communication material,Create broad communication materials for extended stakeholder teamsCreate governance committee materials.Management of documentation on SharePoint and other project tools (Jira)Document Key Stakeholders, develop stakeholder assessment, develop recommendations for engaging stakeholdersSupport stakeholder interviews and report on key themesCollaborate with workstream delivery leads, other project partners and stakeholders to identify change items for tracking and end user supportCollaborate with workstream delivery leads, other project partners and stakeholders to identify process improvement opportunities for capture in workstreamsDevelop change and communication plans inclusive of change leadership activities, communications and stakeholder activities (focus groups, road shows, etc.).Support the development and administration of the change champion network inclusive of content creationSupport the development of an organizational readiness assessment and correlated dashboardsExecute on change plan and implement defined communication and stakeholder engagement activities.Identify change impacts in collaboration with workstream leads, change champions and key stakeholders.Establish training and development strategy and plan; analyze new training needs as project phases evolveSupport the development of end user materials including training materials in collaboration with workstream leadsConduct train the trainer sessionsSupport of broader content development and communication needs across the program.

Competencies / Skills:

Ability to create and review deliverables for completeness, quality, and compliance with established project standards.ability to execute with limited information and ambiguityPrecise communication skills, including an ability to project clarity and precision in verbal and written communication and strong presentation skills.Ability to deal with organizational politics including ability to navigate a highly matrixed organization effectively.Strong Influencing skills (sound business and technical acumen as well as skilled at achieving buy-in for delivery strategies)Stakeholder management (setting and managing expectations)Strong business acumen including ability to effectively articulate business objectives.Analytical skills, Highly Focused, Team player, Versatile, ResourcefulAbility to learn and apply quickly including ability to effectively impart knowledge to others.Effective under pressureStrong problem-solving and critical thinking skillsUser interaction / customer serviceAbility to be flexible with job responsibilities and workflow changes.Ability to identify process improvements and implement changes; outside thinker.Above average PowerPoint presentation skillsHigh emotional IQ and excellent listening skills

Experience Required:

Qualified candidates will typically have 3 - 5 years of experience with a focus on change and project management of Accounting & Finance initiatives.  Successful candidates will be excellent listeners and professional communicators in written, verbal and PPT mediums.  Successful candidates will be high energy, self-starters with a focus on quality output and project delivery success.  Successful candidates will have project experience in Oracle Cloud ERP & EDM technologies.

Experience Desired:

Bachelor’s degree in communication, education, business, or a related field preferredDesired Tool Experience & Project Practices: Microsoft Suite, Agile, Jira, Zeyphyr, Sharepoint, and ConfluenceDemonstrated experience establishing and delivering complex projects/initiatives within agreed upon parameters while achieving the benefits and/or value-added results.Experience with Agile delivery methodology.PROSCI Change management or equivalent training preferred

Location & Hours of Work

(Hyderabad – Hybrid - 11.30AM IST to 8.30PM IST)

 

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.