Job Description: Quality Manager Technical Advisor

The job profile for this position is a Band 3 Senior Analyst Role

The Quality Management Technical Advisor will oversee and manage the Quality Tools used within Quality Management and how they interact with users to deliver on Quality Management strategy and goals.

Responsibilities include:

Develop new audit requests within Kelvin for Operations, capturing business requirements accurately, interface with development team, facilitate testing and ensure smooth transition into Operations. Manage requests for modification of existing audit lines in Kelvin, capturing business requirements and engage with relevant stakeholders as required.Lead on Troubleshooting requests from users for Kelvin, problem solving and communicating solutions and next steps.Create and deliver training presentations to Operations (e.g. via PowerPoint) on new development or changes to the Kelvin system.Day to day management of the legacy systems and tools within Microsoft Access and Excel used to effectively run the Quality Management Operations. This includes Time Management, Production Management and Reporting and any other related tools.Day to day management of the legacy systems and tools for Quality Sampling within Microsoft Access.Manage teams’ capacity planner in legacy Microsoft Access, advising Quality Manager of any risks or challenges with capacity in a timely mannerEnsures Quality Management processes are compliant with legal, regulatory and contractual requirements.Instils work culture of continuous process improvement, innovation, and quality.Recommends changes in policy and procedures to mitigate risk and participates in projects to improve business protocols.Supports Quality Manager with any new projects, tasks or initiatives as required.

Skills and Requirements:

Master skilled in Microsoft Access, Visual Basic (VB) specific to Microsoft AccessMaster skilled in Excel and Excel formula creation and nestingExcellent verbal and written communication skills in English, with the ability to interact professionally with a diverse group of stakeholder and subject matter experts.Demonstrate strong organization skills and strong attention to detail.Ability to quickly learn new and complex tasks and concepts.Prefer minimum of 2 years of health insurance or international health care provider experience.Minimum of 2 year of experience work in a Quality Management/Operations Claim or Contact Center function preferred.Data analysis and reporting mandatoryInquisitive nature capable of thinking critically and challenging assumptionsComfortable working independently and with a teamFlexibility to work with global teams and varying time zones effectively.Ability to balance multiple priorities at once and deliver on tight timelines

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.