Charlotte, NC, 28230, USA
4 days ago
Business Project Manager, Specialist
We are seeking a Business Project Manager to provide project management services on a multi-year or major project, applying functional expertise to improve project results. This role will support the implementation and sustainment of Vanguard’s new workplace strategy—focusing on optimizing space utilization, enhancing dining and event experiences, and driving data-informed decision making to elevate the day-to-day experience for crew and partners with purpose and energy! Key areas of focus include: + Workplace Experience Implementation: Partner with Global Workplace Experience (GWx) and business customers to implement neighborhood seating models and workplace transitions. Collaborate with the GWx experience team to deliver seamless crew commute-worthy experiences, coordinate locker software and personalization, and support onboarding and change management activities. + Space Use & Optimization: Work with occupancy planning and data teams to monitor space utilization metrics and provide strategic insights that align with business growth and mobility trends. + Data & Metrics Oversight: Develop and maintain dashboards to track KPIs such as attendance, satisfaction, and utilization. Analyze survey and operational data to identify trends and ensure consistent use of terminology and metrics. + Dining & Amenities Experience: Liaise with dining services and vendors to ensure high-quality offerings, support dining-related capital projects, and handle regional transportation and commuter benefits. + Meetings & Events Support: Coordinate with Meetings & Events to deliver high-touch event experiences, assist with planning and execution, and provide day-of and post-event support. Responsibilities: + Manage a project or workstreams within a broader project or program. Develop, implement, and monitor project plans. Contribute expertise to major project deliverables, milestones, and required tasks. + Provide insight on leading practices and common obstacles based on prior experiences. Ensure strategies are aligned with the overall department strategy. + Communicate project status and issues regularly to business partners, including leaders, team members, and senior managers. + Build and maintain effective relationships. Proactively foster communication between internal and external project partners. Influence key decisions across collaborator groups. + Proactively identify, manage, and mitigate risks and any related project issues. Communicate solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate. + Participate in special projects and perform other duties as assigned. Qualifications: + Minimum of three years related work experience in workplace operations, hospitality, facilities, or corporate real estate. Two years of driving a project preferred. Financial Services or function-specific experience preferred. + Undergraduate degree or equivalent combination of training and experience. + Strong analytical skills with experience in data visualization and reporting tools. + Experience supporting large-scale workplace transitions or change initiatives. + Passion for creating inclusive, engaging, and efficient workplace environments. + Knowledge of hybrid work models and neighborhood-based seating strategies. + Preferred certifications: PMP (Project Management Professional) or IFM (International Facility Management). + Travel requirement: 10–15% Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
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