The Business Process Senior Associate‘s task under the Insurance Operations group is to complete requests and transactions productively and accurately to meet targets defined by the business.

Position Responsibilities:

Process and analyze transactions in line with the Service Level Agreement set with the Business Unit

Attain Mastery of Business Unit Policies governing the transactions being processed

Report all system issues that may affect the operations

Such other duties and functions as assigned by Operations Management

Required Qualifications:

With at least one (1) to two (2) years of relevant back-office in a BPO setting

Basic knowledge with MS office applications (Word, Excel, PowerPoint)

Ability to compose grammatically correct, clear and concise communication

Minimum keyboarding skills of at least 45 words per minute

Amenability to work in Quezon City, on a night shift schedule

Preferred Qualifications:

Above average problem-solving skills

Above average written and verbal communication skills

Above average attentiveness to detail

Fast and accurate data-entry skills with the ability to process high volumes of work accurately

Adaptable to change

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement