_We’re looking for a_ **_Business Process Senior Associate_** _to join our Insurance Operations team at MBPS. This opportunity allows you to become the key HR liaison for our representatives, playing a vital role in managing essential HR functions like code creation, promotions, demotions, terminations, and assessments. By ensuring smooth HR operations, you will directly contribute to our mission of supporting and empowering our agents and branches to deliver exceptional service. In this role, you'll gain valuable experience in HR management, develop strong organizational and communication skills, and have the chance to collaborate with various departments, all while making a meaningful impact on our organization._ **Position Responsibilities:** + Provide coaching, mentoring, and development support to employees, fostering growth and enhancing skills. + Utilize excellent communication skills to conduct training sessions, create necessary training materials, and provide regular updates to the team. + Serve as a resource person for policies, procedures, workflows, systems functionality, and complex corrections, ensuring efficient operations and issue resolution. + Act as a point of escalation for highly sensitive and complex customer issues, conducting thorough research to resolve them in a timely manner. + Handle complex transactions, process various work types, and assist in quality checking as needed, while performing other duties assigned by Operations Management. **Required Qualifications:** + Open to fresh graduates, though preference will be given to candidates with at least one year of relevant work experience in a professional setting. + Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations. + A bachelor's degree in any field is required. + Amenable for fixed night shift. **Preferred Qualifications:** + Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences. + Ability to apply critical thinking and problem-solving skills in a work environment. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido