At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

If you have a proven background in corporate hospitality and amenities and have a talent for curating enriching experiences in a corporate environment, you will want to join our dynamic team.  In this client focused environment, you will have the opportunity to join a team responsible for the delivery of meaningful food and beverage services and other amenities to individual customers and critical business units.  This Business Process Lead - Food Services & Amenities role is a platform for an experienced food service management professional to develop and refine client liaison skills, build and strengthen relationships, manage a range of food and beverage services while improving standards and enhancing the programs. The role is responsible for measuring business performance, driving program innovations and maximizing customer experience. The scope within this role includes, but not limited to, cafes, coffee bars, 24/7 grab and go markets, catering, regional office and local pantry services, and transportation.

Our Impact:

Freddie Mac Corporate Services provides our employees a safe and comfortable working environment while providing an array of business services and amenities.

Your Impact:

Oversight of Day-to-Day Operations

Management of day-to-day food service activities in a fast-paced environment.Serve as customer contact on service-related issues; track and ensure timely resolution.Develop and implement plans that drive customer satisfaction.Maintain a high level of visibility throughout all aspects of the managed outsourced servicesDevelop and maintain a network of key relationships with customers and business areas.Manage vendors in an effective manner ensuring compliance with contract, enterprise supply chain, and campus policies and guidelines.Continuously evaluate programs to minimize risk while protecting company’s assets & reputation.Maintain SOP & KPI documentation for processes, procedures and vendor service delivery.Team player effectively utilizing internal and external resources to ensure that contract performance and other projects are successfully completed in a timely manner.Develop solutions that are innovative, thorough, and practical.Facilitate vendor invoice review and approval process.Coordinate, track, and on-board contractor staffing to maintain compliance with policies and procedures.

Initiative Management

Manage and maintain KPI and metrics reporting and performance monitoring for food services - tracking performance, understanding performance and creating action items to continually improve performance to drive customer experience.

Represent the team as the principal customer contact on contracts and performs project leadership roles.

Collaborate with the leaders of the outsourced services to ensure assigned projects are timely and on budget.

Support Director of Corporate Amenities in all areas, including renovation and construction projects.

Support Amenities and Corporate Services in other initiatives as needed.

Proactively work with vendors on positive solutions to problems, improve programs and provide customers with a great experience.

Take an active role in marketing and communication projects: website content, vendor signage management, inclement weather adjustments.

Serve as primary liaison between customers and contract service providers.

Qualifications:

Bachelor’s Degree or in hospitality, or related field

A minimum of 7 years of experience running a large, multi-faceted food service operation for a food service contractor or oversight from the client side, in a fast paced, deadline driven environment.

A minimum of 5 years of leadership, organization and management experience in a service environment, preferably in Business & Industry or complex multi-building organization.

Experience driving vendor-partners to deliver quality in a cost-conscious manner.

Experience in operations and vendor/contract management.

Excellent communication [both orally and written], interpersonal and customer service skills.

Proven track record in general management, including team leadership, partner engagement, and financial reporting.

Works under limited direction, independently determines and develops approach to solutions

Proficiency in managing, and oversight of, day to day operations with an eye towards service, strategy, communications, quality and standards.

Skilled in prioritizing, organizing and leading multiple tasks and activities in a large, complex organization.

Ability to work with multiple levels within an organization and cross functional.

Ability to meet strict deadlines in a fast-paced environment.

Keys to Success in this Role:

Proven track record in general management, including team leadership, partner engagement, people/process development and risk management.

Experience in food service operations and vendor management.

Project management experience.

Experience in contract management.

Knowledge of outsourcing strategy.

Experience reallocating resources to meet changing demands, business volume fluctuations and deadlines.

Proficiency in supervising budgets, providing data and analyzing risks and efficiencies.

Ability to work with multiple levels within an organization and cross functional.

Solid understanding of systems and equipment that will be utilized in the delivery of goods and services.

Ensure quality products and customer service in a cost-conscious manner.

Strong interpersonal and written communication skills.

Detail oriented, drive and determination to deliver first class services in a fast-paced, highly expectant environment.

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants:  Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $112,000 - $168,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.