Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Business Process Design & Improvement Analyst II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $65,500.00 - $98,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Manheim Digital is looking for a unique individual who has the ability to identify ways to streamline and/or improve work processes.  
You are enthusiastic, creative, hungry to learn and have a passion for solving real business challenges.  You have a startup mentality where changing, adapting, adjusting, and improving every day is just part of the job.  You work well with others, including hearing client needs and translating them to actionable results.   A high degree of responsiveness and independent judgment is required to plan, prioritize and organize in a fast-paced, rapidly changing environment.

General Responsibilities:

Administer the various day-to-day operational tasks that support our clients’ ability to manage their inventory

Respond to client inquiries or requests related to vehicles, including but not limited to vehicle moves, inventory updates, setting sales or promotions, posting site announcements, etc

Inspect, analyze and update consignment inventory information as required

Incorporate feedback from clients to improve customer service

Communicate with Client Care Coordinators and Dealers when necessary

Assist with QA for client software releases

Support the dealer registration process and administration of users

Partner with third-parties to resolve issues or enhance processes, including but not limited to physical auctions, inspection companies, transportation logistics, AuctionACCESS, etc

Partners with internal parties, i.e., Manheim and Private Store Client Care to ensure client expectations are met.

Monitors Private Store client care performance and identifies opportunities for improvements and/or training

Coordinates communication of upcoming releases and/or production issues that may impact Client Care and drive case volumes

Provides input on customer satisfaction goals

Provides training support for new Private Store customer launches

Qualifications:

Bachelor’s degree in a related discipline and 2 years experience in a related field (automotive / remarketing). The right candidate could also have a different combination, such as a master’s degree and up to 2 years experience; or 6 years experience in a related field

Tableau, Domo, Power BI, Workforce Management, or other business intelligence and data visualization tools preferred.

Must have excellent communication and interpersonal skills. 

Must be highly organized and have strong time management skills. 

Must be assertive, confident, and able to work individually and as part of a team and strive to exceed customer expectations. 

Must have excellent analytical skills and the ability to actively resolve problems. 

Experience delivering and designing presentations and training for individuals and larger audiences. 

Must be computer literate (including Microsoft Office: Excel, PowerPoint, Outlook, Word) 

Demonstrated experience of problem resolution, system analysis, and business literacy 

Understand the necessity and the value of accuracy and attention to detail. 

 

PREFERRED QUALIFICATIONS 

Experience with process documentation, SOP work instructions, Vizio, and/or lean six sigma

Exposure to multiple database technologies and reporting tools  

Proficient in Microsoft Excel, Word, PowerPoint, and Project experience

Project Management experience 

Process Improvement methodologies 

High proficiency at the conceptual and working level of automotive products and services. 

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.