Business Process Analyst II Location: Lansing, MI, US, 48911 Requisition ID: 17443 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com . **Overview** At Brightstar, we're at the forefront of the information technology industry, and we're inviting you to join our team as a Business Process Analyst II. This role offers an outstanding chance to create an impact by improving our operational processes and ensuring flawless execution. With a focus on collaboration, we foster an inclusive environment where innovative ideas thrive. As part of our team, you'll contribute to world-class solutions and help us maintain our competitive edge! Reporting directly to the Manager of Market Research, the Business Process Analyst acts as a liaison role to the Senior Field Services Manager, Quality Assurance, Data Center and customer to ensure efficient functioning of operations for the Brightstar Michigan account. **Responsibilities** • Day to day site operations, including DCA Operations and Information Technology. • Leads site efforts to develop and improve non-manufacturing operations through efficient and effective integrated processes, implementing common management processes/services to leverage organization resources. • Develops procedures and control mechanisms to improve operations and reduce operational errors. • Ensures efficient daily production of systems to include software and hardware changes and serving as client liaison. • Collaborates with Quality Assurance to ensure the quality of the hardware and software products . • Develops, maintains and tests the site Disaster Recovery Plan. • Schedules and coordinates the bi-annual SAS 70 Type II audit. Coordination responsibilities include a third-party audit team, the DCA, the Site and archive facility. • Ensures contractual obligations are being met • Performs additional duties and responsibilities as assigned. **Qualifications** • Four-year degree or equivalent level business experience • Minimum of 2 years in-depth working knowledge of the industry and of the specific geographic market in which the business operates • Experience working in a diverse, matrixed environment • Strong verbal and written communication skills • Demonstrated experience working with people of diverse backgrounds • Project management experience a plus **Keys to Success** • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership \#LI-JM1 At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $40,887 - $115,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.