TransUnion's Job Applicant Privacy Notice

What We'll Bring:

Na TransUnion, temos um ambiente acolhedor e enérgico que incentiva a colaboração e a inovação - estamos constantemente explorando novas tecnologias e ferramentas para sermos ágeis. Este ambiente dá ao nosso pessoal a oportunidade de aprimorar as habilidades atuais e construir novas capacidades, descobrindo seus talentos.
Somos uma empresa de oportunidades iguais e todas as pessoas qualificadas para nossas vagas serão consideradas em nossos processos seletivos independentemente de raça, cor, religião, sexo, nacionalidade, idade, status de pessoa com deficiência (PcD), orientação sexual, identidade de gênero ou demais recortes sociais relacionados a grupos sub representados. Estamos trabalhando para trazer maior representatividade social para a nossa empresa, garantindo que as pessoas se sintam parte de nossas equipes e dando apoio para que conquistem cargos de liderança. Reconhecemos que ainda há trabalho a ser feito e não vamos parar até que todas as pessoas que passem pelas nossas portas diariamente se sintam incluídas. Venha fazer parte da nossa história!

What You'll Bring:

 Lean Six Sigma Black Belt certification is required.Experience in business process analysis and improvement.Proven expertise in process mapping (AS-IS/TO-BE) and business process reengineering.Strong analytical skills and experience with KPI development and performance tracking. Excellent communication, facilitation, and stakeholder management skills.Advanced English level.Desired: Bachelor’s degree in Business Administration, Industrial Engineering, or related field.

Preferred Skills:

Familiarity with Agile or Scrum methodologies.Background in change management and customer journey mapping.Experience managing CX programs, including NPS and CSAT.Proficiency in process modeling tools and survey platforms (e.g., Qualtrics, Medallia).Business process automation, including RPA, etc.

Impact You'll Make:

We are looking for a results-driven Business Process Analyst with Lean Six Sigma Black Belt certification and a desired background in Customer Experience (CX) to lead strategic process improvement initiatives. This role involves mapping and redesigning business processes (AS-IS and TO-BE), defining KPIs, and managing customer feedback programs such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) to enhance operational performance and customer satisfaction.

Key Responsibilities:

Lead and execute cross-functional process improvement initiatives using Lean Six Sigma methodologies.Conduct comprehensive AS-IS process mapping and design optimized TO-BE processes aligned with business and customer needs.Facilitate workshops and stakeholder interviews to gather insights and validate process flows.Develop and maintain detailed process documentation using tools like Business Optics, DrawIo and others.Define, implement, and monitor key performance indicators (KPIs) to measure process efficiency and effectiveness.Drive Customer Experience (CX) initiatives by integrating customer feedback into process design and improvement.Own and manage Relationship Surveys, including NPS and CSAT, from design and deployment to analysis and reporting.Analyze survey results to identify trends, pain points, and opportunities for improvement.Collaborate with CX, marketing, and operations teams to ensure customer-centric process enhancements.Present findings and recommendations to senior leadership with a focus on data-driven decision-making.Mentor junior analysts and support a culture of continuous improvement.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Consultant, Business Processes