Business Process Analyst Date Posted: Aug 22, 2025 Requisition ID: 464121 Location: Indianapolis, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Indiana Department of Transportation: The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens, improves our state’s quality of life, and enhances its economic opportunity. INDOT has a number of innovative programs and projects, including Public-Private Partnerships, Green Initiatives, and cutting-edge uses of materials and assets. As part of the State of Indiana, INDOT offers a competitive total compensation package, as well as outstanding work/life balance. Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for you. Role Overview: This position plays a key role within the Engineering Services Division facilitating the delivery of the Capital Program. Day to day activities revolve around engineering plan delivery, process improvement, process documentation, partner training, and Bentley ProjectWise/Infrastructure Cloud project administration. In this role you will be responsible for workflow management, technical support, quality control, and process improvement throughout the Engineering Plan review process. This is a role of increasing criticality as the agency transitions towards Digital Delivery and enhanced digital project work environments. As the agency navigates the change management process it is essential to have all the supporting roles filled and ready to facilitate the programmatic changes. Location: This position is located in INDOT’s Indianapolis Central Office, Engineering Services. Salary: This position traditionally starts at an annual salary of $61,022.00. Salary for this position may be commensurate with education and job experience. A Day in the Life: The essential functions of this role are as follows: + Assists in the development of technical standards and policies. + Recommends and facilitates quality improvement efforts. + May train, guide, and advise lower-level Business Analysts. + Formulates and defines system scopes and objectives through research and fact-finding combined with a basic understanding of user needs and business systems and industry best practices. + Creates process change through the integration of new processes with existing ones and communication of changes to impacted Business Systems teams. + Establishes and maintains strategic partnerships with assigned customers in order to help them meet their business and technical needs. + Participates in the development of strategic plans based on customer needs. + Analyzes business and user needs, document requirements, and devises new technical business system solutions or revises existing system logic difficulties as necessary. + Develops or modifies moderately complex information or communication systems processes. + Facilitates the delivery of technical business solutions and products. + Manages the expectations of customers, peers, vendors, and management. + Establishes contracts for the procurement of technical business solutions. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time. This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary. What You'll Need for Success: The ideal candidate in this role should minimally have either + a Bachelor’s Degree and 1 year of experience, or + an Associate’s degree with 2+ years of experience, or + at least 3+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role. Related certifications and coursework may be considered for education or experience. + Advanced knowledge of the organization's business systems and commercial business applications. + Advanced knowledge of technical problems and solutions as they relate to the current and future business environment. + Considerable knowledge of project management theories and practices and the ability to apply that knowledge. + Advanced knowledge of fundamental concepts, system design, relationships between various elements of the overall solution. + Ability to comprehend and translate business systems or application requirements in a meaningful and functional manner. + Ability to apply system development methodologies to oversee systems modifications and initiatives. + Ability to use logic and critical thinking to address issues efficiently and effectively. + Ability to adapt to new information and scenarios and understand the implications of those changes. + Knowledge of fundamental concepts, system design, relationships between various elements of the overall solution. + Familiarity with using and interpreting data structures and relationships. + Ability to understand how change management methodology aligns with and enhances project management and implementation. + Ability to lead, encourage and influence others to perform. + Effectively communicate both orally and in writing. + Able to perform essential functions with or without reasonable accommodation. Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs. Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefit package for full-time employees which includes: + Three (3) medical plan options (including RX coverage) as well as vision and dental plans + Wellness Rewards Program: Complete wellness activities to earn gift card rewards + Health savings account, which includes bi-weekly state contribution + Deferred compensation 457(b) account (similar to 401(k) plan) with employer match + Two (2) fully-funded pension plan options + A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: + 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers + Up to 15 hours of paid community service leave + Combined 180 hours of paid vacation, personal, and sick leave time off + 12 paid holidays, 14 on election years + Education Reimbursement Program + Group life insurance + Referral Bonus program + Employee assistance program that allows for covered behavioral health visits + Qualified employer for the Public Service Loan Forgiveness Program + Free Parking for most positions + Free LinkedIn Learning access Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov. Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=indianaoff) to apply.