Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Overview:  

Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more intelligent, more connected and more productive. From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live.  

We truly believe we are doing things never before possible. And we need the brightest minds to help make that happen – the makers, the forward thinkers, the problem solvers. That’s where you come in. 

The Commerce transformation initiative part of the Demand to Renew transformation aims to resolve customization, bottlenecks, silos, and disconnects across business processes, data, and technologies to deliver a fully integrated and seamless end-to-end distributor, partner, and end customer experience.

As a Business Process Analyst, you will play a crucial role in supporting Product Owners, Global Business Process Leads, Service Designers by optimizing and enhancing key business processes. Key deliverables of this program include streamlined processes, standardized governance, an integrated data model, connected quotes across our portfolio, and opportunity linkage between new, renew, and cross-sell/upsell – ultimately providing a 360-degree view of our customer. 

Key Responsibilities: 

Transition processes and delivers high-quality service to internal and external customers in a timely manner. 

Reduce customer efforts and enhance productivity through process improvements. 

Optimize processes to solve root cause problems. 

Enable the ecosystem for potential automation. 

Enhance competency levels in a planned manner. 

Work on issues of limited scope and follow established practices and procedures in analyzing situations or data. 

Analyze, plan, and implement process improvement needs. Evaluate and model existing processes, organize and lead cross-functional projects, identify improvement options, and develop metrics for process management. 

Document current and future state process artifacts such as workflows, along with other key deliverables. 

Collect data to identify root cause problems, measure performance against process requirements, and align improvement projects to close performance shortfalls. 

Basic Qualifications: 

Bachelor's Degree or equivalent level of education is mandatory. 

Preferred Qualifications: 

A minimum of 2-3 years of business-related experience in relevant industries. 

Technology Knowledge: Previous knowledge and experience with Salesforce, SAP CRM & SAP Hybris, ERP, ECC, BI platforms (i.e., Power BI, Salesforce CRM Analytics). 

Strong knowledge of CRM platforms (i.e., Microsoft Dynamics, Salesforce CRM). 

Proficiency in SAP Signavio for business process management. 

Proficiency in Microsoft Visio specifically for process modeling and diagramming. 

Experience with Miro for collaborative whiteboarding and agile project management. 

Proficiency in Excel VBA, RPA, and MS Flows for automation and data analysis. 

Business Knowledge: Knowledge of Rockwell Automation’s operating segments and business functions. 

Analytical Skills: Ability to leverage data to make informed recommendations and decisions. 

Collaboration: Ability to work with global teams to deliver results on tight timelines. 

Communication: Strong active listening, written, and verbal communication skills. 

Lean Six Sigma: Certification or practical experience in Lean Six Sigma methodologies, including DMAIC (Define, Measure, Analyze, Improve, Control) and continuous improvement techniques. 

​Our Offer

Innovative and interesting projects in a newly formed team

Become part of a team that believes in knowledge sharing and collaboration

Professional work environment with a high emphasis on product quality

Opportunities for training and development of professional skills

Great benefits package

Multinational work environment

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.