Cognizant is one of the world’s leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences so they can stay ahead in our constantly evolving world. Cognizant is looking to expand our team and your skills are needed! Are you interested? If so, please apply in order to be considered. We look forward to reviewing your application! **Job Overview:** The candidate works as a business analyst assisting customer care representative by creating Integrated Troubleshooting Guides for business customers with their current services. Responsible for tools activities by enabling portal access, updating configuration logic for automated portal access, and other configuration changes to how customer tickets are worked. **ESSENTIAL JOB RESPONSIBILITIES** · Configuring proof of concept answer flow for dev validation. · Configuring production troubleshooting guides as per client requirement specified from the user story · Perform UAT testing before handing it back to the business. · Assess impact in the platform of a design change · Creating/configuring codes for BMC Remedy/TTS · Creating/configuring ticket routing logic from Remedy/TTS · Assess impact in the platform of a ticketing change · Work with Development, Application support and other support teams for escalation / issues · Keep self-updated on process updates · Provide suggestions to the lead update the SOPs and documents wherever required **EDUCATION** Any graduation with basic computer knowledge **QUALIFICATIONS AND SKILLS:** · Good Communication Skills and prior experience in customer support/technical support · Basic troubleshooting knowledge · Proficient in relevant computer applications such as MS Office · Any experience in Oracle Knowledge management tools will be preferred though is not a must **Salary and Other Compensation:** The hourly rate for this position is $63,000 - $66,000 per year, dependent on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. **Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.