THIS IS INITIALLY AN ON-SITE ROLE IN OUR OFFICE IN SOUTH CHICAGOLAND & NORTHWEST INDIANA. ONLY APPLY IF YOU ARE ABLE, WILLING AND READY TO WORK IN THIS CHICAGOLAND AREA. THANK YOU.

Ready to grow fast, take the lead, and deliver results—with all the tools, resources, and support you need at your fingertips? As our Business & People Operations Lead, you’ll be the operational right hand to the owner; leading recruiting, organizing systems, tracking performance, and assisting with running day-to-day execution using proven City Wide playbooks. This is a fast-growth leadership track for someone who wants to build, optimize, and grow into a key decision-maker in a recession-resistant business. Ready to join us at City Wide as our Business & People Operations Lead and accelerate your path to impactful leadership.

What Sets This Role Apart

You’re Not Starting from Scratch: We are a City Wide franchise with decades of proven operational playbooks and a massive knowledge base. From instructional videos, audio guides, and process templates to an entire LMS, you get turn-by-turn directions for every aspect of our revenue model, operations, and future growth.

Unprecedented Support: Tap into the expertise of seasoned HQ professionals, peer franchisees, and our network of independent contractors (ICs), all willing to help, mentor, and answer questions as you build.

Ready-Made Systems: Our franchisor has already built the foundation. Your job is to use your resourcefulness and follow-through to adapt, implement, and optimize what’s proven for our unique team and clients.

What you will do...

High level:
Implement Proven Operations Customize City Wide's comprehensive operational playbooks to fit our territory's strategy. Use decades of franchise insights, training videos, templates, and documented processes to build our competitive advantage. The systems exist. You'll make them work for us.

Execute Recruitment Strategy Follow established contractor sourcing methods while building relationships specific to our market. Use proven screening processes and onboarding templates. Leverage the franchise network's recommendations for top independent contractors.

Deploy Communication Systems Implement City Wide's client communication standards while adding your professional touch. Use existing templates for proposals, contracts, and client updates. Be the polished voice that represents our brand excellence.

Apply Compliance Frameworks Follow established compliance protocols that protect franchisees nationwide. Use proven contractor management systems and documentation requirements. The legal framework is built. You'll execute it flawlessly.

Partner on Growth Strategy Work with ownership to adapt successful territory expansion models to our market. Access insights from top-performing franchisees. Use corporate resources and fractional experts when needed.

With Details:

Partner directly with the President to install, measure, and maintain world-class systems and SOPs, customizing them (not creating them from scratch) to match our goals and culture. Serve as the office’s first impression, the first voice of our office; professional, proactive, and welcoming in every interaction. And manage our internal operations: coordinate daily communications, handle incoming calls, emails, and visitors with a professional, warm, and urgent touch. Lead and own recruiting, onboarding for independent contractors (ICs) and employees; leveraging robust training, checklists, and templates designed by City Wide (i.e. you will use available resources to create job posts, scripts, gave presentations and interviews that attract top-tier independent contractors (ICs) talent). Schedule and support team meetings, onboarding, compliance, and recognition programs Be flexible and proactive. “I will figure it out” and "it will not fail because of me" are our motto; use your tech, research, and productivity skills to bring solutions, not just questions. Coordinate internal culture initiatives and external social media/brand presence Track and report performance metrics using Excel, PowerPoint, and CRM systems Keep contractor files, business licenses, and insurance documentation in compliance with local, state, and federal requirements