Department:

Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Business Optimization Consultant drives operational excellence and efficiency across Technical Operation Departments by identifying improvement opportunities, designing and implementing solutions, and supporting strategic initiatives that enhance Tech Ops performance and effectiveness within FAA-approved and accepted SWA Authored manuals. This role collaborates closely with Process Optimization Consultants and Optimization Analysts to bridge the gap between aircraft maintenance operations and data-driven insights in order to create actionable results. The Business Optimization Consultant is analytical with a continuous improvement mindset who is ready to drive the future of Southwest’s Technical Operations.  

 

Additional Details  

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities:Conduct assessments of organizational performance and efficiencyDevelop and implement strategies to improve business operationsDesign and prototype optimization solutions using human-centered design principlesLead cross-functional improvement initiativesFacilitate change management processesDevelop and monitor key performance indicators (KPIs)Collaborate with Process Optimization Consultants and Optimization AnalystsUtilize data transformation and visualization tools to analyze processes and communicate insightsSupport technology implementation and software enhancement projectsEnsure adherence to FAA regulations and data governance standards in all optimization initiativesMust be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee's Leaders

Knowledge, Skills, and Abilities:Proficient in data transformation (e.g., SQL, Alteryx) and visualization tools (e.g., PowerBI, Tableau)Strong knowledge of Lean and Six Sigma methodologiesUnderstanding of process mapping (including ARIS tools) and project management principlesStrong analytical and problem-solving skillsFamiliarity with FAA regulations and their impact on Tech Ops processesUnderstanding of data governance principles and their application in business optimizationEducationRequired: High School Diploma or GED

ExperiencePreferred: Experience with SQL, Database, Teradata, Oracle, Alteryx, Tableau and Redshift databases Preferred: Ability to construct basic SELECT statements Preferred: Comprehension of database structure and data retrieval concepts Preferred: Familiarity with fundamental data filtering and sorting techniques Advanced level experience, seasoned and specialized knowledge in:Applying human-centered design principles to business problemsLeading complex cross-functional initiatives and aligning stakeholders at all levelsDeveloping strategies, plans, and solutions to address complex or ambiguous problems14 CFR (Code of Federal Regulations) Part 121 Operations

Licensing/CertificationMust be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements

Physical AbilitiesAbility to perform work duties from [limited space work station/desk/office area] for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $110,900.00 per year to $123,200.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**

• Potential for annual profit-sharing contribution in the Southwest Retirement

Savings Plan—when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents

• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

• Explore more benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount doesn’t guarantee employment for any particular period.

**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.

*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
07/25/2025