Ankeny, Iowa, USA
6 days ago
Business Office Manager
Ankeny, Iowa, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Right Dose Pharmacy, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Ankeny, Iowa.

Why Right Dose Pharmacy? We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

SCHEDULE: MONDAY-FRIDAY VARYING HOURS BETWEEN 8A-6P.

Our expanding pharmacy organization, with multiple locations across Iowa, is looking for a driven professional eager to learn, lead, and grow with us. This role offers strong career advancement opportunities — from expanding responsibilities across locations to stepping into leadership or cross-functional projects that shape the future of our services.

We’re seeking someone who thrives in a fast-paced environment, collaborates well with diverse teams, and has the ambition to grow into a dynamic, long-term role.

Your First 90 Days of Success:

30 Days: Take ownership of administrative tasks and learn our systems.60 Days: Build strong relationships across teams and collaborate effectively.90 Days: Work independently with confidence and demonstrate readiness for larger responsibilities.

If you’re looking for more than just a job — and want a career with real growth potential — we’d love to connect.

As a member of the local management team, assist in day-to-day financial and operations management of the business by performing accounting-related tasks, managing ancillary billing processes, and assisting with the successful hiring and on-boarding of team members. Prepare time-sensitive reporting and analysis and assist Director with the timely completion of information requests for support team.

Attributes Required:
• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

Essential Job Functions (include the following):
• Train new employees on pharmacy policies, procedures, and processes
• Maintain calendars for all key deadlines related to the financial management of business
• Produce key reports for effective management of margin, competitive pricing, etc., taking raw data and producing user-friendly version. Ensure end users have reports timely
• As directed, perform analysis of key data areas and present summary report
• Prepare ad-hoc system & AR reporting and research as requested by management team and support
• Assist in managing reports related to credit card and private pay customers, ensuring process is efficient and accurate
• Run and bill Supplementals, generate Delivery Sheets, and perform QA when needed
• Ability to prepare Cycle Fill according to facility packaging types
• Perform basic functions and requirements of Daily’s and Data Entry, including research and resolution of medication, delivery, and cycle fill issues
• Perform Billing department functions including RFCF (remove from cycle fill), refill authorizations, PA’s (Prior Authorizations), and Discharges
• Assist with collections as needed
• Assist with facility invoices
• Resolve billing issues and work unpaid claims
• Prepare weekly delivery audits
• Assist with employee relations’ issues
• Help with preparations for, and assist with, Family Night for new facilities
• Assist management with building and maintenance issues
• Other essential functions and duties may be assigned as needed

Education and/or Certifications:
• Bachelor's Degree (Math, English, Economics, Business, Computer Science, or similar)
• Pharmacy Technician certification or ability to obtain Trainee’s license

Skills and Qualifications:
• 5+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience preferred/required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate
• Basic understanding of finance/accounting principles a plus

Work Environment:
• Requires up to 20% travel, by air and ground
• Ability to work flexible hours

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”

Compensation & Financial

Competitive pay401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

Medical, Dental and Vision Health Savings Accounts and Flexible Spending AccountsCompany-paid Basic Life and Accidental Death & Dismemberment Company-paid Long-Term Disability and optional Short-Term DisabilityVoluntary Employee and Dependent Life, Accident and Critical IllnessDependent Care Flexible Spending Accounts

Wellbeing

Employee Assistance Program (EAP)Guardian Angels (Employee assistance fund)

Time Off

Paid holidays and sick daysGenerous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.

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