**Employment Type:** Full time **Shift:** Day Shift **Description:** Ensures revenue cycle optimization by accurately verifying insurance eligibility, capturing insurance data, entering patient demographic information, collecting co-payments, and completing referrals and authorizations in a timely manner. Greets and registers patients, obtains and accurately records patient information through the registration process to ensure proper record for all services received. **Education Minimum:** High School Diploma. Preferred Associate’s Degree in healthcare related area. **Related Experience Preferred:** Two years of experience in a medical office. **Other Knowledge, Skills and Abilities:** Minimum Knowledge of medical terminology. Working knowledge of managed care insurance plans and revenue cycle process. Strong written and verbal communication skills. Excellent customer service skills. Ability to deal with people with diverse backgrounds and educational levels. Strong problem solving skills. Ability to manage high volume phone calls and to remain organized and composed. Ability to work in team-oriented environment. Ability to maintain strict confidentiality with highly sensitive information. **Computer Competency:** Familiarity with standard desktop and windows based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions. **Eligibility:** • Reviews 2-3 business days prior to visit the "Eligibility and Phone List" report to verify patient information and correct discrepancies as appropriate. • Work those patients still needing verification; noted by unverified or ineligible insurance. • Look up/verify co-pay amounts from eligibility screens and document in patients account. • Maintain payer website access for multiple payers, utilizing sites for verification required outside of PM system. **Check-in:** • Validate reason for visit is selected. • Identify self-pay patients • Identify patients that needs a form filled out. • Accurately completes registration and enters patient demographics & insurance(s) into PM/EHR system. Scans insurance card and driver's license into Athena. • Obtains completed consent to treat, HIPAA, and release of information forms from patient. • Explains co-pays, deductibles, co-insurance, account balances and other payment elements to patients as appropriate; refers patients to financial services staff, as needed. • Proactively records patient email address for patient portal registration and educates patients on usage of patient portal, and confirm patient care summary preference. • Collects co-payments and any outstanding balances at patient check-in and check-out, as applicable. • For provider based locations, provide Medicare & Medicaid patients with Notice of Beneficiary Co-Insurance Letter. • Works tasks or worklists to fix any patient information that impedes the billing process. **Revenue Cycle Reconciliation** • Performs all front office and revenue cycle assignments. • Creates time of service batch and links to daily deposit batch. Reconciles balances and closes batch/drawer at end of day. Submits batches to designated resource. **Schedules:** • Verify primary care provider (PCP) per insurances and eligibility, if required, prior to scheduling patients for office visits. Documents reason for visit. • Schedule, cancel or reschedule patient appointments in accordance with office-based scheduling guidelines. • Maintains and updates patient appointment activity to ensure that schedule is optimized. **Reception:** • Greets patients and visitors professionally and warmly (with a smile) using AIDET principles. • Ensures open communication with office staff by logging into all appropriate systems. Utilizes PM/EHR texting for real-time communication. • Ensures waiting room area is neat and organized. **Highlights:** + Day Shift Monday – Friday. No weekends or Holidays. + Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B + Mercy Health Physician Partners, our multi-specialty physician network, employs more than 500 physicians and advanced practice professionals in, Muskegon, Holland Grand Rapids and the Lakeshore. + We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran