MAX Solutions is committed to improving the lives of others. Providing employment, health, training and humanitarian services in more than 250 locations around Australia, MAX Solutions invests strongly in the development of our people. We foster strong relationships between staff, clients and the community and are driven to make a difference.
The Business Manager AMEP/SEE is responsible for the leadership and management of the Skills for Education and Employment (SEE) program and where included within the region, the Adult Migrant English Program (AMEP). The Lead Trainer and Assessor has responsibility for the development, implementation and financial sustainable growth of the business with the focus of delivering quality compliant training and assessment services, meeting the program/s contractual requirements within budgetary constraints.
This position may be required to travel to different sites within the regions.
Responsibilities Work with the senior management team and assist with the development of business and annual plansIdentify areas of potential growth, opportunity and increased efficiency, and contribute to business development, strategy and promotionEnsure the achievement of contract requirements and key performance indicators relevant to each program, in liaison and collaboration with the Training ManagerWork with key stakeholders including referring agencies, employers, community associations, industry, etc. to ensure that MAX Solutions is seen to be proactive in assisting students with pathways to employment and further study, aligned to the program outcomesManage the planning and implementation of the AMEP/SEE programs and services, ensuring program and contract requirements are metPrepare and contribute to reports to meet contract reporting requirementsLiaise with MAX Solutions delivery partners regarding program delivery and new initiativesAnalysis and interpretation of the operational metrics and financial performance to ensure effective leadership in the achievement of the program and financial targetsProvide regular and timely reports on business performance, including contract compliance, KPI compliance and financial performanceEnsure legislative requirements are understood and implemented by all staffOversee systems for secure storage of client records and personal information according to MAX Solutions privacy policy and contract requirementsManagement of staff which includes recruitment and selection of staff, staff management including conflict resolution, handling escalated matters, approval of timesheets and leave, mentoring and professional developmentEnsure that staff are effectively inducted and onboarded, trained and supported to be successful in their roles, including the conduct of performance discussions/appraisals Contribute to the development and implementation of annual professional development plansEndorse progression assessments in line with ACSF levels and deliver coaching and training when requiredEnsuring compliance with MAX Solutions’ training policies and procedures at all times Ensuring only current resources and documentation are being useCo-ordinating training delivery site(s) within regions to ensure maximum classroom and trainer utilisation, including PTA calendar management, scheduling, classroom timetabling, class consolidation, effective casual staff utilisationPreparation, participation and responding to DET and QA auditsMaintaining professional industry and vocational currency and documenting in the PD registerManagement of training facilities including site fit-outs, IT trouble shooting and asset managementComply with all WHS procedures ensuring that team members including volunteers and contractors abide by all relevant health and safety proceduresAct as a role model by demonstrating safe work behaviours and report all accidents, incidents or near misses immediately.
Key Challenges
Motivation and support of trainers and engagement of students throughout the training deliveryMaintaining strong relationships with key MAX site staff, Corporate Training staff, industry, the community and other key stakeholders during the training deliveryEnsuring submission of completed and accurate documentation for data reporting integrity.
Personal Attributes
Actively support MAX Solutions’ purpose and valuesPositively and constructively represent our organisation to external contacts at all opportunitiesBehave in a way that contributes to a workplace that is free of discrimination, harassment and bullying behaviour at all timeOperate in line with MAX Solutions’ policies and practices (e.g. financial, HR, etc.)To help ensure the health, safety and welfare of self and others working in the businessFollow reasonable directions given by the company in relation to WHS/Occupational Health and SafetyDriven; confident; organised; methodical; resilient.
Key Skills
Strong planning and organisational skillsHas the capacity and desire to handle multiple tasks within a high pressured and dynamic environment at any given timeExcellent people management skillsExcellent administrative skills Confident communication, interpersonal and negotiation skillsMeet deadlines and demonstrate attention to detail Effective problem solving and conflict resolution skills Computer skills – Intermediate to Advanced Word, Excel, Access, Internet & E-mailAbility to self-manageStrong knowledge of the VET sector and the National Standards for RTOs (2015)Excellent skills in training facilitation and assessment within vocational areaTraining and assessment resource development, validation and review skills.
Qualifications/Requirements - Mandatory
Appropriate qualification in Education and/or relevant experienceHold or have the ability to obtain Working with Children Check (or equivalent).We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and wellbeing. Our induction and training will provide you an understanding of these principles, including having an understanding of children’s developmental needs and culturally safe practices.
Qualifications/Requirements – Preferred but not essential
Experience in planning, co-ordinating and facilitating meetings, forums and planning daysCurrent drivers licence
Diversity and Inclusion
We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.
At MAX, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.
We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.
Next steps
If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 3727 1306 or email max.recruit@maxsolutions.com.au before you submit your application.
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