421 North 10th Street, Winterset, IA 50273, USA | Full Time AGRILAND FS is looking for a Business Manager to lead and coordinate key operational functions across departments, driving performance, profitability, and long-term success. This critical role partners with Directors and cross-functional teams to ensure strategic alignment, financial oversight, and operational efficiency. Core Responsibilities: + Strategic Business Planning: + Partner with senior leadership to develop long-term business strategies that support the cooperative's mission and growth objectives + Conduct SWOT analyses to evaluate factors impacting business performance. + Lead cross-functional initiatives to align sales, customer service, and operational strategies with cooperative goals. + Liaise with government agencies and legal teams, managing relevant programs and compliance. Budget Development and Oversight: + Prepare and manage annual departmental budgets, ensuring alignment with the cooperative's strategic and financial objectives. + Work closely with Finance to support audits and profitability analysis. + Work with department heads to forecast resource needs and allocate funds effectively to support operational goals. + Support price model development and Implement cost-saving initiatives to maximize profit margins without compromising quality or service. Sales Commissions Management: + Develop and administer competitive sales commission structures to motivate the sales team and align with cooperative objectives. + Ensure transparency and fairness in commission calculations, providing clear communication to the sales team. + Manage and report on the Annual Sales Program, including goal tracking and progress updates. Customer Service Team Leadership: + Oversee the recruitment, training, and development of a high-performing customer service team to ensure exceptional customer experience. + Establish and monitor customer service KPIs, such as response times, resolution rates, and customer satisfaction scores. + Implement strategies to address customer feedback, resolve escalations promptly, and maintain strong relationships with cooperative members. + Foster a culture of accountability, empathy, and continuous improvement within the customer service team. Data-Driven Decision Making: + Utilize financial and operational data to track KPIs, such as sales growth, profit margins, and customer retention rates. + Generate actionable insights from data analysis to inform strategic decisions and process improvements. + Leverage CRM and financial software to streamline reporting and enhance decision-making accuracy. What we need from you: + Bachelor's degree in Business Administration, Retail Management, or a related field + Proven experience in retail or business management, with a track record of delivering results + Strong leadership, interpersonal, and communication skills + Demonstrated expertise in managing budgets, compensation structures, and sales performance + Advanced financial acumen with the ability to analyze margins, pricing, and profitability + Ability to lead across departments and collaborate with stakeholders at all levels + Proficiency in Microsoft Office and business systems such as CRM and ERP platforms + Strong problem-solving, organizational, and decision-making skills What we offer our team: + Solid retirement future with a 100% company-funded Pension Plan at no cost to you, plus an additional 401k with company match + Paid time off, sick pay, and paid holidays + Competitive benefits including medical, dental, vision, and more + Opportunity to take a strategic leadership role in a dynamic, customer-focused organization + Opportunity to make an immediate impact with a strong team dedicated to success Are you a good match to join the AGRILAND FS Team? Apply now! AGRILAND FS is an equal opportunity employer Must be able to pass all pre-employment testing along with a background check.