This role is a key enabler for the Chief Agency Officer (CAO), supporting the execution of strategic priorities and ensuring operational excellence across the Agency business. As a trusted partner to the CAO, you will play a facilitative and behind-the-scenes role, helping to drive initiatives across multiple functions including Audit & Compliance, MIS & KPIs, Capacity Planning,, People Development, and Employee Engagement.

You will also act as a bridge between the Agency and internal stakeholders—gathering feedback, resolving issues, and ensuring consistent, impactful communication of initiatives.

Position Responsibilities:

Act as a strategic support to the CAO, ensuring smooth operations and delivery of business KPIs.

Coordinate implementation of key projects and initiatives, identifying risks and ensuring mitigation plans are in place.

Track and analyze business performance metrics, highlighting key issues and opportunities.

Serve as a liaison between agency leaders and internal teams, collecting feedback and driving resolution.

Consolidate and craft messaging for agency-facing initiatives to ensure clarity and alignment with business goals.

Support people development, training, and employee engagement programs in collaboration with HR and the leadership team.

Prepare analysis of  management reports and presentations, highlighting areas requiring attention.

Draft internal communications and meeting summaries on behalf of the CAO, ensuring alignment with leadership intent.

Participate in organizational design and people strategy discussions, supporting implementation and follow-up.

Required Qualifications:

Degree in Insurance, Finance, Business Administration, or a related field.

Minimum 10 years of relevant experience, ideally within insurance or financial services.

Strong understanding of insurance operations and agency management.

Excellent communication, interpersonal, and stakeholder management skills.

Strategic thinker with strong analytical and problem-solving abilities.

High level of discretion, professionalism, and adaptability.

Fluent in English and Chinese (written and spoken).

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement