Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.
As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!
What You’ll Be Doing
Under the general guidance of the Business Improvement Manager, the Business Improvement
Specialist analyzes existing business processes, identifies areas for improvement, and develops
strategies to enhance efficiency and productivity. The role involves collaboration across
departments and provides operational excellence by assisting with planning, structure, and
knowledge support. This position plays a key role in optimizing business workflows and
supporting continuous improvement initiatives
Excellent Health Insurance options including a FREE employee only optionDental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance optionsFREE life insurance equal to your annualized pay rate401k with a 50% match up to the first 6% of your contributions7 paid Holidays2 paid Personal days10 paid Vacation days Min Compensation USD $21.63/Hr. Max Compensation USD $26.00/Hr. Responsibilities Assists with reviewing and analyzing business processes to enhance overall business
operations Collaborates with business process owners to ensure processes are maintained and
documented accurately Supports the Business Improvement Manager and Development teams in API system
integration development and addresses issues arising from technological advancements Helps develop strategies to manage increases in business volume or unusual patterns,
particularly within Customer Service Representatives (CSRs) Assigns new calls within the Customer Service Software Program (Zendesk) to optimize
efficiency during all working shifts Works with the Business Improvement Manager to plan the Monthly CSR task schedule,
collaborating with the Director of Customer Service to forecast staffing needs and meet
Service Level Agreements (SLAs) Provides support to all Customer Service Teams as needed, ensuring operational needs
are met Assists in identifying and implementing process improvements that lead to operational
excellence and enhanced performance Helps develop and maintain reports and dashboards to track the effectiveness of
business improvement initiatives Fosters cross-departmental collaboration to ensure successful integration of process
improvements across teamsCompletes assigned tasks in a safe, accurate, thorough, and alert mannerUpholds Company policies and proceduresWorks in a professional manner with managers, supervisors, coworkers, customers, and
the publicOther related job duties as assigned Qualifications Proficient in Microsoft Word and Outlook Exceptional organizational, time management, and prioritization skills Strong written, verbal, and interpersonal communication skills Excellent analytical and problem-solving abilities Keen attention to detail and accuracy Ability to thrive in a fast-paced, professional customer service environment Quick to adapt and learn new software, tools, and applications Skilled at analyzing data, troubleshooting issues, and resolving problems through root cause analysis Self-motivated with the ability to work independently and collaborate effectively in a team
setting Strong coordination skills with experience working in cross-functional teams Ability to manage multiple projects simultaneously with minimal supervision Ability to remain flexible to work overtime as needed to meet deadlines and business
requirements Proactive and takes initiative to complete tasks and responsibilities with minimal
oversight What We’re Looking For High school diploma required; college degree preferred Minimum of three (3) years of relevant experience Demonstrated ability to achieve results in a fast-paced environmentPrevious experience in HVAC Industry or other service business preferred Physical Requirements Continuously able to work in office environmentContinuously able to operate a computer and other office productivity machinery,
such as a copy machine, telephone, and computer printerContinuously able to sit at a computer for up to 8 hoursAble to alternate between sitting and standing, as needed throughout the dayOccasionally able to lift up to 15 lbs.Continuously requires vision, hearing, twisting, and talkingOccasionally requires walking, lifting, carrying, reaching, kneeling,
pushing/pulling, bending, and crouchingRarely requires climbingAbility to travel on occasion
Other requirements:
May be required to use personal smartphone with a camera capable of reading a QRcode for 2 factor authentication Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Join our Talent Community!
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Nextech North America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Nextech North America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Nextech North America are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Nextech North America will not tolerate discrimination or harassment based on any of these characteristics. Application FAQs
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