**Reporting to:** China BET Lead **Role summary:** The Business Excellence Manager plays a critical role in supporting the compliant and effective execution of commercial programs (e.g., speaker program, sponsorships, PSP, PAP, collaborations). This role ensures operational integrity by providing executional oversight, early-stage involvement, and cross-functional coordination to mitigate risks and uphold Amgen’s integrity culture. **Key Responsibilities** **Oversight of key commercial activities, with focus on Third-Party Programs** + Partnering with cross-functions to ensure global and local policy smoothly landed into execution, meanwhile keep optimizing the effectiveness of policy & procedure. + Provide operational guidance to Responsible Amgen Employees (RAEs) through activity planning, in-progress checks, onsite monitoring, and retrospective data analysis. + Conduct in-field observations and real-time support for prioritized program types, ensure preventive risk management and contribute to business effectiveness through closing monitoring and communicating. + Acting as business partners to dedicated business unions, foster business excellence & compliance culture through continuous training/communication. + Coordinate with relevant functions to address execution deviations and escalate to the Leadership Team (LT) when necessary. **Funding Review Committee (FRC) Process Management** + Lead or support communications with Medical Associations and ensure timely documentation collection. + Prepare and assess third-party program submissions for FRC review, advising on program value and compliance. + Serve as Secretary for the Amgen China FRC, ensuring disciplined meeting operations and accurate documentation. + Conduct periodic program reviews and field visits; escalate deviations as needed. **Data Analytics and Reporting** + Perform periodical data analysis to reflect business effectiveness and keep monitoring on high risk & emerging area with mitigation action plan. + Develop advanced tools or methodologies through data mining to enable business on risk management and business effectiveness control. + Support compliance and business teams with insights for decision-making. **Local Process and System Ownership** + Act as business owner for local systems such as M360, Weesh, Meituan, Amber, HCO/Speaker Pools, HCP Validation, and WeCom. + Provide operational guidance to RAEs on program planning and execution. + Manage local process/system changes and ensure documentation compliance. + Work with cross-functions to continuously optimize local process and procedure to **Must-Have Qualifications** + Bachelor’s degree or above. + 8+ years of experience in pharmaceutical business operations, project management, or risk management. + Familiarity with HCP/HCO-related programs and sponsorships. + Strong compliance mindset and experience in risk mitigation. + Proficiency in Microsoft Office (Word, Excel, PowerPoint). + Experience in process improvement and digitalization. **Preferred Qualifications** + Experience in a leadership or coordination role within cross-functional teams. + Strong project management and multi-tasking capabilities. + Expertise in training and consultation for third-party programs. + Familiarity with program change processes and payment documentation. + Analytical skills for dashboard and progress review. + Problem-solving ability and escalation management. + Fluency in English and Mandarin (written and spoken). **Professional Competencies** + High ethical standards and proactive risk management. + Expertise in finance, auditing & monitoring, CICPA, ACCA, CIA is preferred. + Strong collaboration skills across functions. + Excellent communication and presentation abilities. + Adaptability in a fast-paced environment. + Strong organizational and planning skills. + Willingness to travel for program oversight and field activities.