KNOWLEDGE, SKILLS and ABILITIES REQUIRED FOR THE POSITION 

Excellent Communications Skills - written and verbal  

Strong analytical, MS PowerPoint and Excel skills  

Good time and project management skills  

Ability to effectively work and engage with all levels of management. 

Task and outcome orientated. Rapid turnover on multiple urgent tasks/requests 

Sensitive to the dealer culture, specifically regarding customer orientated processes & standards necessary to drive the business forward 

Must be effective at implementing new programs, procedures & enforcing them accordingly 

Compliance: Understanding of regulatory requirements and compliance standards. 

Understand and apply all the policies and agreements applicable to the business requirements 

Bachelor’s degree in business administration, Finance, or a related field. Master's degree preferred. 

10 years of experience in relevant industry - e.g., automotive, and or financial services with a focus on sales, credit lending, or operations. 

Proven experience in planning, and administrative coordination. 

Sales Team, Credit and Processing Centre: 

Serve as the primary point of contact for administrative matters between the Sales team, Credit and the processing centre team. 

Work cross functionally with divisional counterparts on initiatives to simplify and improve ease of business including but not limited to the Processing Centre, and Credit Management etc. 

Streamline communication and workflow processes to ensure efficient resolution of dealer queries and requests. 

Identify and address administrative bottlenecks to improve the overall dealer experience. 

 

Strategic Formulation: 

Collaborate with the Regional Sales Managers to formulate strategies aimed at improving the performance of the sales, credit, and processing teams. 

Provide strategic insights using data provided to identify opportunities for growth and improvement. 

 Develop and implement action plans to achieve strategic goals and objectives. 

 

 Administrative Coordination: 

Coordinate administrative support for the sales, credit, and processing centre teams, ensuring efficient operations. 

Oversee the management of documents, records, and other administrative materials. 

 

Team Management: 

Manage a team of retail analysts, credit analysts, training and sales support, providing guidance, coaching, and support. 

 Set performance goals and expectations for team members and conduct regular performance evaluations. 

 Foster a collaborative and high-performing team environment. 

 

Compliance: 

 Ensure that all training programs and activities comply with relevant regulatory requirements and company policies. 

 Maintain accurate records of training completion and compliance documentation. 

 Stay up to date on industry best practices and regulatory changes related to training and compliance.