Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Minimum Requirements:
 Namibian Citizen.
 Grade 12 with 25 points.
 Relevant Insurance qualification
 Relevant Tertiary qualification (will be an added advantage)
 At least 3 years short term underwriting experience (Personal or Commercial)
 Computer Literacy: OMSIC systems (BPM, TIA) will be advantageous
 Microsoft Programs: MS Word, Excel, Powerpoint.
 Problem-solving skills.
 Excellent communicating skills
 Planning skills
 Negotiating skills
 Must have a valid drivers license and own vehicle.

Job Description:
 Develop and maintain optimum relationship with brokers.
 Continuously improvement to ensure effective service delivery in line with the Branchs
Business Plan and sales targets.
 Providing full Personal and Commercial Lines quotations administration support services to
brokers.
 Providing a first point-of-contact query resolution services iro Personal and Commercial
Lines quotations.
 Receiving and managing incoming mail and updating controls for outgoing mail.
 Providing customer service in line with quality and performance standards; and
 Adhering to agreed processes to deliver targeted operational results.
 Attend to broker on-boarding administration and written communication.
 Conduct Broker visits in line with the Business objectives within the territory.

Provides specialist knowledge and executes account development strategies and sales business plans in order to achieve medium-sized sales targets.

ResponsibilitiesData Collection and Analysis

Conduct research using primary data sources, and select information needed for the analysis of key themes and trends.

Information and Business Advice

Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.

Document Preparation

Edit document in line with organizational style guidelines and prepare information for publication.

Insights and Reporting

Prepare and coordinate the completion of various data and analytics reports.

Customer Relationship Management / Account Management

Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Financial Advice

Handle the financial advice process within a specific client segment, ensuring alignment with their goals and values.

Sales

Sell simple products and services directly to customers while following standard protocols. May also involve providing back-office support to a sales team.

Operational Compliance

Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Action Planning, Client Management, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Report Review, Sales Software, Statistical Analysis Techniques

Competencies

Builds NetworksBusiness InsightCommunicates EffectivelyCustomer FocusDecision QualityEnsures AccountabilityManages ComplexityPlans and Aligns

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

05 August 2025 , 23:59

The Old Mutual Story!