Business Control Specialist - Business Lending Waltham, Massachusetts;Jacksonville, Florida; Phoenix, Arizona; Plano, Texas **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Waltham/Business-Control-Specialist---Business-Lending\_25032401) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF by gathering and organizing data to help identify, track, and report issues and control improvements for remediation. **Responsibilities:** + Proficient in identifying data entry from a variety of sources, paper-based and/or electronic, into the loan system of record + Should have experience in account setup and loan servicing. Commercial/wholesale lending preferred + Have a general knowledge of loan structure, loan agreements and credit regulations + Identify and escalate quality assurance findings promptly, following appropriate communication channels + Communication - clear and concise communication of quality assurance findings + Drive execution - ownership and prompt follow up on defect remediation; debate of disputes in a professional manner and in accordance with process and procedures + Drive Change - support project work across multiple teams/sites. Influence change by identifying process gaps and recommending appropriate solutions – in compliance with current laws and regulations + Technology – commitment to technology initiatives and improvements + Proficient computer skills utilizing mainframe and PC software packages; Working knowledge of Microsoft Excel, Word, Power-Point with dual screens + Capability to work with multiple systems in order to validate accuracy + Collaborates – works effectively with others by establishing and maintaining positive working relationships + Act in accordance with the letter and spirit of all applicable laws, rules and regulations, the company’s code of conduct, risk framework, risk appetite statement and other relevant policies, standards, procedures and guidance. Is proactive in identifying, managing and controlling risks within the fulfillment space + Assesses the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards + Provides administrative support for the monitoring and testing of controls by gathering and organizing data to identify issues and control improvements for remediation + Complies with controls and Quality Assurance (QA) practices to support business continuity efforts + Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness + Performs QA activities including executing on controls, managing cases, and reporting results + Supports initiatives by identifying potential procedural updates, test script updates, and data discrepancies to enhance QA program success + Supports operational research required for regulatory exams, internal audits, and other monitoring and inspection reviews and captures data and information relevant to inspection metrics to support governance activities for dashboard reporting **Required Skills:** + Minimum of 2 years of experience in the field of loan or accountadministrator/processor or equivalent (Commercial /wholesale lending preferred. + Effective communication skills (listening, verbal and written) + Working knowledge of Microsoft Excel, Word, Power-Point with dual screens **Desired Skills:** + Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. + Excels in working among diverse viewpoints to determine the best path forward. + Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner. + Commitment to challenging the status quo and promoting positive change. + Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. + Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world. **Skills:** + Controls Management + Issue Management + Monitoring, Surveillance, and Testing + Quality Assurance + Risk Management + Analytical Thinking + Attention to Detail + Critical Thinking + Problem Solving + Written Communications + Decision Making + Innovative Thinking + Prioritization + Recording/Organizing Information + Research **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.