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Job Description:

C3 India Delivery Centre LLP (\"Crowe\") is seeking a seasoned professional to lead the coordination of our enterprise-wide Business Continuity Program. Reporting to the Business Continuity Executive Sponsor in the United States, this role serves as the central point of operational coordination for Crowe’s business continuity planning and incident response efforts. The position demands a proactive leader with exceptional program management and communication skills, capable of supporting complex planning and response activities across global teams.

Role Summary

The Business Continuity Program (BCP) Coordinator is responsible for building, maturing, and coordinating Crowe’s enterprise-wide Business Continuity Program. The ideal candidate will take a hands-on role in identifying gaps, formalizing processes, and establishing scalable practices for the firm’s continuity planning. This role requires a proactive, systems-oriented thinker who thrives in environments that require structure-building and stakeholder alignment.

Key Responsibilities

Program Maturity and Development

Assess the current state of the firm’s Business Continuity Program, identifying key gaps and opportunities for improvement.

Build or refine foundational processes, templates, and governance structures to support consistent execution across business units.

Develop a phased maturity roadmap in collaboration with U.S.-based leadership, outlining tactical and strategic priorities.

Drive adoption and engagement across key stakeholders while balancing near-term execution and long-term capability building.

Program Oversight and Maintenance

Maintain and update the unified Enterprise BCP and all supporting annexes.

Lead the execution of Business Impact Analyses (BIA) and Business Continuity Risk Assessments (BCRA).

Ensure consistent application of process and technology tiering across the enterprise.

Establish and track key program deliverables and deadlines, ensuring accountability from functional plan owners.

Incident Response Leadership

Act as the operational lead and central coordinator during business disruptions, facilitating the execution of response activities.

Serve as the communications liaison between impacted teams and executive leadership; escalate decision points to the CRO or Executive Team as needed.

Track response activities and facilitate after-action reviews and improvement planning.

Training, Testing, and Exercises

Design, schedule, and facilitate regular BCP training, plan walkthroughs, and tabletop exercises across business functions.

Document lessons learned and manage their incorporation into future planning and process updates.

Cross-Functional Engagement

Collaborate closely with functional and regional leaders across Information Technology, Information Security, Legal, Human Resources, Facilities, Operations, Third Party Risk Management, and Business Units.

Maintain consistent alignment with U.S.-based leadership and support global program cohesion.

Drive persistent follow-up and clarify ownership of critical BCP responsibilities.

Qualifications

Education

Bachelor’s degree in business administration, risk management, information systems, or a related field.

Professional certifications in business continuity or risk management (e.g., CBCP, ISO 22301 Lead Implementer) are a plus.

Experience

Minimum of seven (7) years of experience in program management or coordination roles, ideally within business continuity, compliance, or enterprise risk management environments.

Strong understanding of Business Continuity Programs, Disaster Recovery, Incident Response, and Third Party Risk Management principles.

Proven success in managing cross-functional projects and leading planning or response efforts.

Experience standing up or significantly maturing a business continuity or risk program is highly desirable.

Skills

Excellent organizational and project management skills, with strong attention to detail.

Clear, effective communicator with executive presence.

Ability to remain composed and effective under pressure.

Ability to work with limited structure, prioritize high-impact opportunities, and bring clarity to ambiguous situations.

Change management mindset with strong influencing skills across functions and cultures.

Adept in facilitating meetings and managing follow-through across a distributed team.

Experience with tools such as ServiceNow, SharePoint, or other GRC/BCP platforms is desirable.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

C3 India Delivery Centre LLP formerly known as Crowe Howarth IT Services LLP is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.