VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About VOIS India:In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Role purpose:We are seeking a dynamic Business Communication & Change Management Specialist to lead impactful communication strategies that support key transformation initiatives. This role will focus on crafting engaging and effective content to foster alignment, empower employees, and accelerate adoption—contributing to our vision of being the partner of choice for talent, technology, and transformation.
Key accountabilities and decision ownership: Design and execute change communication strategies that align with transformation goals and organizational objectives.Develop compelling, audience-specific content across multiple channels (e.g., presentations, newsletters, videos, FAQs, emails, intranet posts).Collaborate with cross-functional teams (e.g., Project Management, IT, HR, Business Units) to shape clear, resonant messaging.Build and implement engagement models to drive employee and customer adoption of change initiatives.Establish and manage feedback mechanisms to monitor communication effectiveness and continuously improve messaging.Support change agents and leaders with communication toolkits, training, and messaging frameworks to enable consistent delivery.Track, analyze, and report on communication outcomes using data-driven insights to refine strategies and maximize impact.Core competencies, knowledge and experience Proven expertise in storytelling and content creation across formats and audiences.Demonstrated experience supporting large-scale transformation or change programs.Working knowledge of change management modelsProficiency in communication and collaboration tools such as PowerPoint, SharePoint, MS Teams, or similar platforms.Familiarity with HR processes and terminology is a plus.Must have technical / professional qualifications: Bachelor’s degree in communications, Business, HR, or a related field; Master’s degree preferred.1-3 years of experience in change management, internal communications, or employee engagement, ideally in a global or technology-driven environment.Exposure to change management or transformation programs is preferred.India:VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!