The Central Intake and Assessment Centre (CIAC) is an innovative, upstream, shared-care model of care in which patients receive rapid low back pain assessment, education and evidence-based self-management plans. It is designed to decrease the prevalence of unmanageable chronic low back pain, reduce unnecessary diagnostic imaging as well as unnecessary specialist referral. The inter-professional health team assesses the patient and assists in determining the best personalized treatment plan which may include conservative management and/or surgery if needed. The inter-professional team includes Business Clerks, Physicians, and Advance Practice Providers.

As a member of the interprofessional team, the Business Clerk provides clerical, administrative business support to the MSK Low Back Pain Program patients, families and those providing service and/or care. The Business Clerk is responsible for centralized booking of appointments for CIAC Services, Fracture Clinic and Diagnostic Services. The Business clerk is directly accountable to the Clinical Manager of CIAC and Fracture Clinics.

As a member of the interprofessional team, the Business Clerk provides clerical, administrative business support to the MSK Low Back Pain Program patients, families and those providing service and/or care. The Business Clerk is responsible for centralized booking of appointments for CIAC Services, Fracture Clinic and Diagnostic Services. The Business clerk is directly accountable to the Clinical Manager of CIAC and Fracture Clinics.

Monday to Friday: days, evenings

Monday to Friday: days, evenings

1. Graduate of Community College Secretarial/Medical Office Administration program or 2 to 3 years of recent relevant medical office experience
2. Medical Terminology Certificate 1 and 2 or demonstrated knowledge equivalent to the Medical Terminology Certificate 1 and 2
3. Demonstrated proficiency in keyboarding and typing skills (minimum 40 wpm)
4. Demonstrated knowledge and skill in Meditech Patient Registration and Community Wide Scheduling
5. Demonstrated knowledge and skill in using computers, MS Windows, Outlook, Word
6. Medical Terminology, computer and typing skills will be tested
7. Demonstrated effective communication (verbal and written), interpersonal, public relations and problem-solving skills
8. Ability to set priorities and organize work accordingly
9. Ability to deal with various hospital departments effectively and collaboratively
10. Understanding of privacy and confidentiality policies
11. Ability to sit for long periods, repetitive reaching, repetitive bending
12. Demonstrated ability to work in a fast paced environment
13. Critical thinking skills with the ability to work independently
14. Minimum 1 year previous booking experience preferred
15. Preference given to experience working with Case Management System (CMS), or previous experiencing with Interprofessional Spine Assessment and Education Clinic (ISAEC)
16. Meditech Magic and ITS experience preferred
17. Ability to communicate in language other than English considered as asset

1. Graduate of Community College Secretarial/Medical Office Administration program or 2 to 3 years of recent relevant medical office experience
2. Medical Terminology Certificate 1 and 2 or demonstrated knowledge equivalent to the Medical Terminology Certificate 1 and 2
3. Demonstrated proficiency in keyboarding and typing skills (minimum 40 wpm)
4. Demonstrated knowledge and skill in Meditech Patient Registration and Community Wide Scheduling
5. Demonstrated knowledge and skill in using computers, MS Windows, Outlook, Word
6. Medical Terminology, computer and typing skills will be tested
7. Demonstrated effective communication (verbal and written), interpersonal, public relations and problem-solving skills
8. Ability to set priorities and organize work accordingly
9. Ability to deal with various hospital departments effectively and collaboratively
10. Understanding of privacy and confidentiality policies
11. Ability to sit for long periods, repetitive reaching, repetitive bending
12. Demonstrated ability to work in a fast paced environment
13. Critical thinking skills with the ability to work independently
14. Minimum 1 year previous booking experience preferred
15. Preference given to experience working with Case Management System (CMS), or previous experiencing with Interprofessional Spine Assessment and Education Clinic (ISAEC)
16. Meditech Magic and ITS experience preferred
17. Ability to communicate in language other than English considered as asset

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact HR Operations at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment

Proficiency in both Official Languages, French and English, is considered an asset

If this position is temporary, selection for this position will be as per the outlined Collective Agreements:

Article 30 (k), CUPE Collective Agreement

Article 10.7 (d), ONA Collective Agreement

Article 13.01 (b) (ii), OPSEU 273 Collective Agreement

Article 14.04, OPSEU 209 Collective Agreement

Article 2.07 and Article 13, PIPSC RT Collective Agreement