**Introduction** We're IBM, a leading provider of business automation solutions that empower organizations to make data-driven decisions. Our cutting-edge products leverage Artificial Intelligence (AI) and Machine Learning (ML) to automate complex processes, improve efficiency, and drive innovation. **Your role and responsibilities** **Job Summary:** We're seeking an experienced Technical Engineer to join our Customer-Facing Team, where you'll play a crucial role in ensuring the success of our customers planning or utilizing business automation solutions build using IBM Business Automation products that harness the power of AI. As a Technical Engineer, you'll collaborate with cross-functional teams to design, develop, and deploy products that meet the evolving needs of our customers. **Required technical and professional expertise** **Key Responsibilities:** * Develop and maintain technical documentation for business automation solutions, including product best practices and implementation guides. * Collaborate with the Product Development Team to design and implement AI-powered features and functionalities in our products. * Work closely with the Customer Success Team to understand customer pain points, provide technical guidance, and ensure seamless onboarding and support of our products. * Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams. * Identify opportunities for product improvement and technical optimization through data analysis and feedback from customers and internal sources. * Host technical enablement events and focused workshops, both face-to-face and virtual, aimed at enabling business partners and customers expose the value of IBM Business Automation products and solutions to our customers’ business. **Preferred technical and professional experience** **Preferred Expertise:** * Experience with IBM Business Automation software (e.g. Business Automation Workflow, Automation Decision Services, Enterprise Content Management) and orchestration tools (e.g. watsonx Orchestrate) * Experience with containerization (e.g. Docker) and orchestration tools (e.g. RedHat Openshift or Kubernetes). * Experience in AI, Machine Learning, or related fields IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.