Meet the Team

Join Cisco's Commerce and Lifecycle Operations (CLO) Team, a dynamic group committed to enabling a frictionless commerce experience for Cisco's Partners, Distributors, and Sellers. Our mission is to reduce operational friction and deliver impactful solutions through policy and capability optimization, automation, and cross-functional collaboration. We work closely with internal teams to ensure partners and sellers receive exceptional support and seamless operational experiences.

As part of the Partner and Field Problem Resolution & Automation team, you'll play a pivotal role in solving operational challenges, driving data-driven solutions, and designing strategies that align with Cisco's transformational goals and commerce processes.

Your Impact

As a Business Architect, you will drive strategic problem-solving initiatives for Cisco's partners and distributors while improving the operational ecosystem. In this role, you will:

Enable Frictionless Experiences: Optimize policies and capabilities to create seamless experiences for Partners, Distributors, and the Field.Develop Strategies: Leverage a deep understanding of commerce systems, entitlement processes, and Cisco's business operations to build end-to-end strategies.Problem Management: Own the problem management backlog process, ensuring timely resolution of issues and alignment with business outcomes.Solution Design: Analyze problems, identify root causes, recommend business solutions, and collaborate with IT and support operations to implement solutions.Release Readiness: Drive solution adoption by supporting release readiness activities and ensuring stakeholders can seamlessly adopt changes.Cross-Functional Collaboration: Partner with Regional Leaders, Partner Ops Managers, Field Ops Managers, and cross-functional teams to address challenges and align with Cisco's strategic goals.Influence Roadmaps: Advocate for transformation initiatives by influencing the scope, roadmap, and requirements for partner-impacting tools and solutions.Compliance and Process Alignment: Collaborate with BU, Supply Chain, Legal, Finance, and Policy teams to align processes with compliance requirements.Reporting and Metrics: Provide detailed reporting on component performance, business metrics, and outcomes during Quarterly Service Reviews for CLO leadership.Minimum Qualifications

You bring a strong background in commerce operations, problem-solving, and collaboration.

Experience:5+ years of experience in commerce operations (Quote to Cash) or a related area.Proven expertise in commerce tools and processes with a deep understanding of operational ecosystems.Skills:Strong analytical thinking and problem-solving skills to use data for critical decision-making.Clear presentation skills to effectively communicate with senior leadership.Ability to document processes, set measurable goals, and drive continuous improvement for optimal outcomes.Proficiency in Jira Cloud, Jira Align, and reporting tools.Collaboration:Proven ability to collaborate with cross-functional teams and stakeholders to achieve business objectives.Exceptional communication skills to engage effectively at all organizational levels.Preferred Skills and Attributes

You thrive in a fast-paced, agile environment and have a passion for solving complex problems.

Stakeholder-First Mindset: Prioritize the experience of partners and distributors in all decision-making processes.Process Documentation: Strong skills in documenting processes and communicating updates to stakeholders.Change Management: Skilled in implementing changes, managing ambiguity, and influencing stakeholders.Data-Driven Decision Making: Ability to use data and metrics to identify root causes, drive solutions, and measure success.Continuous Improvement: Proven ability to drive transformational initiatives that enhance operational efficiency and effectiveness.Responsibilities in DetailProblem Management:Manage the backlog of operational problems, ensuring timely resolution and alignment with CLO themes.Analyze root causes, define business requirements, and collaborate on solution design and execution.Solution Delivery:Partner with IT and operations teams to deliver solutions that reduce friction and enhance partner experiences.Ensure stakeholders are prepared for operational changes through release readiness activities.Cross-Functional Collaboration:Work closely with Regional Leaders, Partner Ops Managers, and Field Ops Managers to align solutions with strategic goals.Advocate for partners and distributors by influencing roadmaps and prioritizing impactful solutions.Reporting and Metrics:Provide insights and metrics during Quarterly Service Reviews to track progress and measure outcomes.Use data storytelling to showcase the value of resolved problems and solutions delivered.Compliance and Process Alignment:Collaborate with Finance, Legal, Supply Chain, and Policy teams to ensure compliance and process alignment.Who You'll Work With

You will collaborate with a wide range of stakeholders across Cisco, including Commerce Lifecycle Operations (CLO), IT, Finance, Legal, BUs, and Supply Chain teams. As a trusted advisor, you'll drive alignment across teams to deliver impactful solutions and transform Cisco's commerce operations.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.